Kingston Technology PCREAD/SSFDC Appendix a Troubleshooting, Symptom Possible Cause Suggestion

12 Appendix A Troubleshooting

Appendix A Troubleshooting

This section describes problems you may encounter when installing your Kingston SSFDC™ Card Reader, as well as how to contact Kingston Technology if you require technical support.

Symptom		Possible Cause		Suggestion
Installation program cannot	(1.)	Power to the SSFDC™	(1.)	Make sure the SSFDC™
be successfully completed.		Reader is not installed		Reader’s power and
		properly.		interface cables are all
	(2.)	Defective devices or	(2.)	properly connected.
		cables.		Try to install the
	(3.)	Incompatible devices or		SSFDC™ Reader on
		cables.		another PC to ensure it is
				working properly.
			(3.)	Make sure you are using
				the correct SSFDC™
				storage card.
SSFDC™ Reader cannot be	(1.)	Improper connection	(1.)	Check all connections
connected, Physical driver=0;	(2.)	SSFDC™ Reader is not	(2.)	Check the power to the
Logical drive =0		powered-up properly.		SSFDC	™	Reader.
	(3.)	Conflict with other device's	(3.)	Assign different IRQ
		IRQ number (such as		numbers to the device or
		sound card).		add parameter to the
				driver to either disable
				IRQ or use other IRQ
				setting.
LED is not lit.	(1.)	Power is not supplied to	(1.)	Check power connection.
		device.	(2.)	The LED may be bad or
	(2.)	The access LED is not		the SSFDC™ Reader may
		lighted when SSFDC™		not be working properly.
		Reader is accessed.		Replace the storage card
				and try again.
Problem with printing jobs	(1.)	The fast printing option in	(1.)	Disable the fast printing
under Windows environment		Windows printer set up is		option in Windows
when printer is connected to		enabled.		printer set up.
SSFDC™ Reader’s printer
pass-through port. It does not
have this problem if the
printer is connected to host
computer directly.

Kingston Technology Company SSFDC™ Card Reader - Rev. A00