HP V6.0 Software 4 Troubleshooting

4 Troubleshooting

This chapter explains how to troubleshoot Hardware Providers (HWP) and also presents a list of VDS and VSS error messages and explanations.

HP StorageWorks EVA Hardware Providers administration guide

Contents

Page Page Preface 1 Overview 2 Conﬁguration 3 Installation 4 Troubleshooting Glossary Index Preface About this guide Intended audience Disk arrays Related documentation Document conventions and symbols HP technical support Subscription service HP web sites Documentation feedback Other HP web sites Page 1 Overview Simple overview Detailed overview Virtual Disk Service (VDS) Volume Shadow Copy Service (VSS) Functional components Microsoft Windows Server 2003 operating system Windows Disk Management Management applications Microsoft command line interfaces Windows software providers Microsoft Virtual Disk Service (VDS) Microsoft Volume Shadow Copy Service (VSS) Copy terminology HP VDS/VSS Hardware Providers HP disk arrays HP HWP typical applications VDS typical applications VSS typical applications Consistent backups of open ﬁles and applications Shadow Copy Transport HP Fast Recovery Solution 2 Conﬁguration Required components Required hardware components Required software components EVA disk array with CV workstation: VDS/VSS Server Secondary Server (optional) Important conﬁguration notes Conﬁguration procedures Conﬁguration summary Windows CV workstation: Conﬁguring the array CV workstation Conﬁguring the VDS/VSS Server Conﬁguring additional servers Conﬁguring the EVA disk array Page Adding VDS/VSS hosts Adding disk groups Page Page 3 Installation Installation procedures Upgrade installation Installation summary Installing HWP Page Page Page Conﬁguring VSS/VDS to access Command View: Page 3.Click Finish. HWP installation is complete Adding disk groups using the VSS Conﬁguration Utility Verifying installation Checking the list of programs Checking VDS disk management using DiskRaid Checking VSS volume shadow copying Uninstalling HWP Uninstalling HWP using Windows Uninstalling using HWP Installer 4 Troubleshooting Troubleshooting procedures VDS/VSS HWP will not install CV authentication failure VDS disk array management not working VSS volume copying not working VSS copies intermittently fail or time out Page Error messages VDS error messages Page Page Page VSS error messages Page Glossary Page Index