Troubleshooting procedures

The following instructions present typical problems and solutions.

VDS/VSS HWP will not install

The HP HWP installation works only on the Windows versions listed in the Configuration chapter of this guide and in the Release Notes supplied with the HP HWP. The installer will not install the software on other versions of Windows.

CV authentication failure

Smart Start v7.2 may cause login failures for applications such as HP HWP using the Command View EVA API. This issue occurs when a server is built using the new SS v7.2 CD and then CV EVA software is installed.

To resolve this issue, reset the HP Command View API password. This password enables any application that uses the HP Command View API to authenticate properly. Only a system administrator can run this utility.

To enable the HP Command View API, follow these steps:

1.Execute the following utility/command to change the password:

c:\Program Files\Hewlett-Packard\SANworks\Element Manager for StorageWorks HSV\Bin\elmsetup.exe -pA:administrator -f

where “administrator” equals the password for the HP Command View API Administrator account. You can use any password you wish in place of “administrator”.

2.In the Services window restart the HP Command View EVA service.

Applications such as HP HWP that use the Command View API should now be able to log into the API correctly. The new password is for the HP Command View API login only. The CV GUI login remains unchanged.

VDS disk array management not working

Use a process of elimination to determine whether the problem is with one of the following components:

•Application managing the array

•VDS

•HP HWP

•EVA disk array Perform these tests:

1.Do the array volumes appear in the Disk Management tool? To check, in the Windows menu bar select Start > Control Panels > Administrative Tools > Computer Management > Storage > Disk Management. If array LUNs are not visible, click Action > Refresh and Action > Scan Disks.

2.Do the array volumes appear when you use the DiskPart utility? At the Run command line, type diskpart.exe. Type list disk to see a list of disk devices present. (Type “help” to see a list of commands.)

If you receive this error message: “The disk management services could not complete the operation,” VDS is not enabled at startup. Click Start > Control Panels > Administrative Tools > Services > right-click Virtual Disk Service > Properties > click Manual under Startup type and click OK.

3.Check the Release Notes that came with your HP HWP installation files to verify you are using compatible versions of software.

42 Troubleshooting