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| Troubleshooting |
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| Problem | Cause | Action |
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| No sound is produced when I | 1. The VOLUME controller is set to | 1. Rotate the VOLUME controller more |
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| press a keyboard key. | “MIN”. | towards “MAX”. |
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| 2. Headphones or an adaptor plug is | 2. Disconnect whatever is connected to the |
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| plugged into one of the PHONES | PHONES jack. |
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| jacks. |
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| The pitch of the Digital Piano | 1. The Digital Piano’s key setting is | 1. Change the key setting to “440.0 Hz”, or |
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| is off. | something other than “440.0 Hz”. | turn Digital Piano power off and then |
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| back on again. |
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| 2. Digital Piano tuning is incorrect. | 2. Adjust Digital Piano tuning, or turn the |
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| Digital Piano off and then back on again. |
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| 3. A | 3. Change the temperament setting to |
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| setting is being used. | “00:Equal”, which is the standard modern |
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| tuning. |
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| 4. Octave shift is enabled. | 4. Change the octave shift setting to 0. |
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| Tones and/or effects sound | The “Setting Backup” feature is | Turn off “Setting Backup”. Next, turn power |
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| strange. Turning power off | turned on. | off and then back on again. |
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| and then back on again does |
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| not eliminate the problem. |
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| Example: Note intensity does |
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| not change even though I alter |
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| key pressure. |
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| I cannot transfer data after | — | 1. Check to make sure that the USB cable |
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| connecting the Digital Piano |
| is connected to the Digital Piano and |
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| to a computer. |
| computer, and that the correct device is |
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| selected with your computer’s music |
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| software. |
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| 2. Turn off the Digital Piano and then exit |
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| the music software on your computer. |
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| Next, turn the Digital Piano back on and |
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| then restart the music software on your |
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| computer. |
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| I cannot record chord | Accomp MIDI Out is turned off. | Turn on Accomp MIDI Out. |
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| accompaniment data on my |
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| computer. |
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| I cannot store data to a USB | — | See “Error Messages”. |
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| flash drive or load data from a |
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| USB flash drive. |
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| Playback stops part way | Digital noise from the USB cable or | Stop song playback, disconnect the USB |
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| through while transferring | power cord caused data | cable from the Digital Piano, and then |
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| song data from my computer. | communication your computer and | reconnect it. Next, try playing back the song |
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| Digital Piano to be interrupted. | again. |
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| If this does not solve the problem, quit the |
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| MIDI software you are using, disconnect the |
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| USB cable from the Digital Piano, and then |
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| reconnect it. Next, restart the MIDI software |
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| and then try playing back the song again. |
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| A tone’s quality and volume | This is an unavoidable result of the digital sampling process,* and does not indicate |
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| sounds slightly different | malfunction. |
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| depending where it is played | * Multiple digital samples are taken for the low range, middle range, and high range of the | |||
| on the keyboard. | original musical instrument. Because of this, there may be a very slight difference in tonal | |||
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| quality and volume between sample ranges. |
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| When I press a button, the | Performing a button operation while playing with the Duet Mode, Auto Accompaniment, the | |||
| note that is sounding cuts out | recorder, or other functions can cause such phenomena when the Digital Piano switches | |||
| momentarily or there is a | internal tone effects. It does not indicate malfunction. |
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| slight change in how effects |
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| are applied. |
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