Part 4 | USEFUL INFORMATION |
1. | Troubleshooting |
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| Symptom/Problem | Most common causes | Solutions |
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1 | E01 appears on the display. | Changing modes without complet- | Return mode switch to where it stops buzz- |
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ing transaction. | ing and press p. |
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2 | E08 appears on the display. | Sign on operation is not performed. | Prior to starting registration of any other |
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| operation, press Z~<and then :. |
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3 | E10 appears on the display. | Printer head (platen arm) is | Close the platen arm firmly or enter paper |
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opened or no papaer roll. | roll. |
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4 | E90 appears on the display. | Totals remain in the memory. | Issue the general control reset report, peri- |
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odic reset report and PLU reset report. |
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5 | E81 appears on the display. | Electronic journal memory be- | Issue electronic journal reset report. (refer |
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comes/ is full. | to page 18) |
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6 | No date on receipt. | Printer is programmed as a journal. | Program printer to print receipts. |
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Paper is not advancing enough. |
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7 | Drawer opens up after ringing up | Department is programmed as a | Program the dept. as a normal dept. |
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only one time. | single item dept. |
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8 | Not clearing totals at end of day | Using X mode to take out reports. | Use Z mode to take out reports. |
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| after taking report. |
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| Programming is lost whenever |
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9 | register is unplugged or there is | Bad or no batteries. | Put in new batteries. |
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| a power outage. |
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10 | Register is inoperative. | No power. | Pull lever underneath register at rear. |
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Can’t get money out of drawer. |
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1-2 In case of power failure
If the power supply to the cash register is cut by a power failure or any other reason, simply wait for power to be restored.The details of any ongoing transaction as well as all sales data in memory are protected by the memory backup batteries.
·Power failure during a registration
The subtotal for items registered up to the power failure is retained in memory.You will be able to continue with the registration when power is restored.
·Power failure during printing a read/reset report
The data already printed before fhe power failure is retained in memory.You will be able to issue a report when power is restorted.
·Power failure during printing of a receipt and the journal
Printing will resume after power is restored.A line that was being printed when the power failure occurred is printed in full.
·Other
The power failure symbol is printed and any item that was being printed when the power failure occurred is reprinted in full.
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