Part 4 | USEFUL INFORMATION |
1.Troubleshooting
| Symptom/Problem | Most common causes | Solutions | |
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1 | E01 appears on the display. | Changing modes without completing transaction. | Return key to where it stops buzzing and | |
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| press p. | |
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2 | E10 appears on the display. | Printer is not closed steadily. | Close the printer steadily. | |
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| No paper | Replace new paper roll. | |
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| If there is enough paper installed, open the printer and set the platen arm again. |
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3 | No date or time on receipt. | Printer is programmed as a journal. | Program printer to print receipts. | |
| Paper is not advancing enough. |
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4 | Key won’t turn to Z, X, PGM and RF modes. | Using OP key. | Use the PGM key. | |
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5 | Drawer opens up after ringing up only one | Department is programmed as a single item dept. | Program the dept. as a normal dept. | |
| time. |
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6 | Not clearing totals at end of day after taking | Using X mode to take out reports. | Use Z mode to take out reports. | |
| report. |
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7 | Programming is lost whenever register is | Bad or no batteries. | Put in new batteries. | |
| unplugged or there is a power outage. |
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8 | Register is inoperative. | No power. | Pull lever underneath register at rear. | |
| Can’t get money out of drawer. |
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When the cash drawer does not open!
In case of power failure or the machine is in malfunction, the cash drawer does not open automati- cally. Even in these cases, you can open the cash drawer by pulling drawer release lever (see below).
Important!
The drawer will not open, if it is locked with a drawer lock key.
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