Troubleshooting

This section describes what to do when you have problems with operation.

When an error occurs

Errors are indicated by an error codes. When this happens, you can usually find out what the problem is as illustrated below.

Press Cand check the appropriate section of this manual for the operation you want to perform.

Error

Message

Meaning

Action

code

 

 

 

E001

Wrong mode

Mode switch position changed before finalization.

Return the mode switch to its original setting and

 

 

 

finalize the operation.

E003

Wrong operator

The signed on clerk differs from the clerk performed

Input correct check number or assign the proper clerk

 

 

the tracking check registration.

number.

E004

Error INIT/FC

Initialization or unit lock clear operation in progress.

Complete operation.

E008

Please sign on

Registration without entering a clerk number.

Enter a clerk number.

E010

Close the drawer

The drawer is left open longer than the program time

Close the drawer.

 

 

(drawer open alarm).

 

E011

Close the drawer

Attempt to register while the cash drawer is open.

Shut the cash drawer.

E016

Change back to REG

Two consecutive transactions attempted in the refund

Switch to another mode and then back to the RF mode

 

mode

mode.

for the next transaction.

E017

Enter CHK/TBL number

Attempt made to register an item without inputting a

Input a check number.

 

 

check number.

 

E018

Enter Table number

Attempt made to register an item without inputting a

Input a table number.

 

 

table number.

 

E019

Enter number of

Finalize operation attempted without entering the

Enter the number of customer.

 

customers

number of customer.

 

E021

No DEPT Link

No department linked PLU is registered.

Correct the program.

E026

Enter condiment/

No condiment/preparation PLU is registered.

Register condiment/preparation PLU.

 

preparation PLU

 

 

 

 

 

 

E029

In the tender opera-

Item registration is prohibited, while partial tender.

Finalize the transaction.

 

tion

 

 

E031

Press ST key

Finalization of a transaction attempted without

Press <SUBTOTAL>.

 

 

confirming the subtotal.

 

E033

Enter tendered amount

Finalize operation attempted without entering amount

Enter the amount tendered.

 

 

tender.

 

E035

Change amount exceeds

Change amount exceeds preset limit.

Input amount tendered again.

 

limit

 

 

E036

Remove money from the

Contents of the drawer exceed programmed limit.

Perform paidout operation.

 

drawer

 

 

E037

Digit or amount

High amount lock out/low digit lock out error

Enter correct amount.

 

limitation over

 

 

 

 

 

 

E038

Perform money declara

-Read/reset operation without declaring cash in drawer.

Perform money declaration.

 

tion

This error appears only when this function is activated.

 

E040

Issue guest receipt

Attempt to register a new transaction without issuing a

Issue a guest receipt.

 

 

guest receipt.

 

E046

REG buffer full

Registration buffer full.

Finalize the transaction.

 

 

 

 

E049

CHECK memory full

Check tracking index memory full.

Finalize and close the check number currently used.

 

 

 

 

E050

DETAIL memory full

Check tracking detail memory full.

Finalize and close the check number currently used.

 

 

 

 

E051

CHK/TBL No. is occu-

Attempt to made use <New Check> to open a new

Finalize and close the check that is currently under the

 

pied

check using a number that is already used for an

number that you want to use or use a different check

 

 

existing check in check tracking memory.

number.

E053

CHK/TBL No. is not

Attempt made to use <Old Check> reopen a new check

Use the correct check number (if you want to reopen a

 

opened

using a number that is not used for an existing check in

check that already exists in check tracking memory) or

 

 

check tracking memory.

use <New Check> to open a new check.

E075

Negative balance

Attempt to finalize a transaction when balance is less

Register item(s) until the balance becomes positive

 

cannot be finalized

than or equal to zero.

amount.

E100