If you’ve followed the instructions and it’s still not working, please try the following steps:
IF none of the lights are lit:
1.Make sure that you are using the power supply provided with the modem.
2.Try plugging into another wall outlet (one that is known to be functioning).
may need to be reinstalled or replaced. Please refer to the instruction manual for your ethernet card, or contact the manu- facturer for your ethernet card to ensure the drivers for the card are installed and functioning properly.
IF the correct lights are lit, but you can’t ping your DNS Server IP:
IF the “Line” light is not lit: | *If you are using a router, please refer to the instruction manual for | ||
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1. Make sure that you’re using the telephone cable provided with the | your router, or contact the router manufacturer. | ||
1. | Make sure that you are pinging the IP address of your DNS Server. | ||
modem. Any other type of cable could prevent the line light from | |||
2. | Double check your TCP/IP settings. Make sure that you have | ||
illuminating. | |||
| everything entered correctly. | ||
2. Make sure that the telephone cable is connected directly to the |
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3. | Unplug the modem, let it sit there for at least 30 seconds, then plug | ||
wall jack. It must not run through any filters or splitters. | |||
| it back in. | ||
3. Unplug the power supply from the modem, and unplug the line |
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4. | Try pinging your assigned IP address. This IP address resides on the | ||
cable from the modem and from the wall jack. Wait 30 seconds. | |||
| ethernet card in your computer. If you cannot ping this address, then | ||
Plug the line cable back into the wall and modem, then plug the |
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| check your TCP/IP settings (IP address, Subnet Mask, Gateway and | ||
power cable back into the modem. |
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| DNS). Make sure everything is entered correctly. | ||
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IF the “Ethernet” light is not lit: | 5. | Reboot and check the settings again. If your Ethernet card keeps | |
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| dropping the settings after every reboot, the card may need to be | |
CavVelocity9 | ||
*If you are using a router, please refer to the instruction manual for | reinstalled or replaced. Please refer to the instruction manual for | |
your router, or contact the router manufacturer. | ||
your ethernet card, or contact the manufacturer for your ethernet | ||
1. Unplug the Ethernet cable from the modem and computer. Plug | ||
card to ensure the drivers for the card are installed and functioning | ||
both ends back in, making sure that there is a snug connection. | ||
properly. | ||
2. Try rebooting the computer. If the ethernet light blinks once during | ||
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the reboot, the ethernet card is not functioning properly. The card |
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