Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical outlet. Secondly, make sure the eSATA cable is inserted correctly into the hard drive and the computer. Turn on the power switch (page 7).
Computer does not detect hard drive
Make sure the eSATA cables are securely connected. If this still does not work, attach another known working device and working cable into the eSATA port on the computer. If the computer does not detect this known working device, the problem could be your computer's eSATA port. If the port and cable both work, and the hard drive is still not detected, contact customer support.
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