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Acer
Altos R520
manual
Troubleshooting
Models:
Altos R520
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184 pages
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Troubleshooting
Install
Password
Error Manager
System LED indicators
Connecting peripherals
Configuring the system OS
Power-on problems
Resetting the system
Hardware diagnostic testing
Page 158
Image 158
148
5 Troubleshooting
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Contents
Acer Altos R520 Series
User’s Guide
Page
Iii
FCC notice
Class a equipment
Laser compliance statement
Use conditions
Important safety instructions
Page
Contents
Bios setup
Troubleshooting 127
Appendix a Acer Altos R520 Rack installation guide 149
Appendix B RAID configuration 163
Page
System tour
Page
System features
Performance
RAID 5 optional
RAID 6
Server management
Networking
Graphic interface
Control panel
System fan
Power supply
Operating system and software
Five dual rotor system fans
External and internal structure
Front bezel
Front panel
Component
Rear panel
Internal components
Description
System boards
Mainboard
Description
Front view
Backplane board
SAS/SATA backplane board
Rear view
Mid-plane board
Active mid-plane board SAS model
Passive mid-plane board Sata model
Control panel
Mini control panel
Standard control panel optional
Control panel button function overview
Control button Function
System LED indicators
Mainboard diagnostic LED indicators
Description Color State Description
Description Color State
Description Color State
Control panel LED indicators
Indicator Color State Description
Hot-plug HDD LED indicators
LAN port LED indicators
Hot-plug power supply module LED indicator
Jumper name Settings Function
System jumpers
System tour
System setup
Page
Checking the package contents
Setting up the system
Pre-installation requirements
Selecting a site
Connecting peripherals
To power on the system
Turning on the system
Power-on problems
Configuring the system OS
Turning off the system
System upgrade
Page
Pre-installation instructions
Installation precautions
ESD precautions
Post-installation instructions
To remove the front bezel
Removing and installing the front bezel
Opening the server
To install the front bezel
Removing and installing the top cover
To remove the top cover
To install the top cover
Removing and installing the CPU air duct
To remove the CPU air duct
To install the CPU air duct
Removing the CPU air dam
To remove the CPU air dam
Removing and installing the power distribution board cover
To remove the power distribution board cover
To install the power distribution board cover
Determining drive status
Configuring the storage devices
Removing and installing a hard disk drive
To remove a HDD
To install a HDD
Removing and installing a slim-line optical drive
To remove a slim-line optical drive
To install a slim-line optical drive
TP02233
Removing and installing a PCI riser assembly
To remove the PCI riser assembly
Page
To remove a PCI card
Removing and installing a PCI card
To install the PCI riser assembly
To install a PCI card
TP02240
CPU upgrading guidelines
To install a CPU
Upgrading the CPU
System upgrade
Page
System upgrade
To remove a CPU
System upgrade
Upgrading the system memory
Memory module installation guidelines
Memory module population guidelines
Memory module population order
Standard configuration
Mirrored configuration
Memory configuration overview
Sparing configuration
Standard memory configuration
Mirrored memory configuration
Memory sparing configuration
To install FBDIMMs
To remove FBDIMMs
To reconfigure the system memory
Installing and removing a power supply module
To install a second power supply module
To remove a power supply module
Removing and installing an ARMC/3 module
To remove an ARMC/3 module
To install an ARMC/3 module
Page
Installing and removing the SAS hardware RAID components
To install the RAID activation key and RAID cache
To remove the RAID activation key and RAID cache
Installing and removing the RAID BBU
To install the RAID BBU
To remove the RAID BBU
System upgrade
To install the RAID activation key
To remove the RAID activation key
Bios setup
Page
Bios setup
Entering Bios setup
Page
Parameter Description Option
Using the Bios menus
Main
Enabled
Disabled
Advanced
Disabled Dual Core Enables or disables the secondary
Virtualization Enables or disables the system to run
Processor # Information
Memory
Parameter Description
Configure Memory RAS and Performance
101
102
Yes
Enhanced
ATA Controller
103
104
Mass Storage
105
Serial Port
3F8
2F8
USB Confguration
107
20 Sec
Auto
109
50 GB
110
Performance
System Acoustic and Performance Configuration
111
900 m
Not Installed
Security
To remove the User password
To set a Administrator/User password
To change the Administrator/User password
113
Server Management
115
Stay Off
Console Redirection
System Information
117
Boot Options
119
Network Device #
Boot Manager
Error Manager
Exit
124
To download the Bios image file
Upgrading the Bios
To record the current Bios settings
To upgrade the Bios
126
Troubleshooting
Page
Problems following initial system installation
Troubleshooting
Resetting the system
To do this Press
First steps checklist
Hardware diagnostic testing
Verifying proper operation of key system lights
Confirming loading of the OS
Specific problems and corrective actions
Power indicator does not light
HDD activity indicator does not light
Server boot does not complete Post
Server does not recognize all of the processors installed
ODD optical disk drive activity indicator does not light
ODD tray cannot be ejected
Bootable CD drive is not detected
New memory modules installed are not detected
ODD drive cannot read a disc
Server cannot connect to a network
External device connected to a USB connector does not work
Diagnostics pass but the connection fails
Make sure the network cable is securely attached
Server hangs when the drivers are loaded
Controller stopped working when an adapter was installed
Network activity indicator does not light
There is problem with the application software
No characters appear on the screen
Characters are distorted or incorrect
System cooling fan do not rotate properly
Number Description Beeps
Error beep codes
Bios Post error beep codes
Troubleshooting Bios Post error beep codes
Number Troubleshooting action Beeps
ARMC/3 module error beep codes
Beep Reason for the beeps and action to take Code
Diagnostic LED Decoder Checkpoint
Diagnostic Post code LEDs
Diagnostic LED placement diagram
Host Processor
Memory
143
Chipset
PCI Bus
Remote Console
144
Local Console
Keyboard PS/2 or USB
Fixed Media
Boot Device Selection
145
Removable Media
Pre-EFI Initialization PEI Core
Runtime Phase/EFI Operating System Boot
146
Driver Execution Environment DXE Core
Pre-EFI Initialization Module PEIM/Recovery
147
148 Troubleshooting
Rack installation guide
Page
Setting up the system rack
Equipment rack precautions
Appendix a Acer Altos R520 rack installation guide
System rack installation
Vertical mounting hole pattern
Installing the system into the rack
To install the system into a four-post rack
156
157
Fully extend the mounting rails on the rack
159
160
161
162
Configuration
Page
Enter the integrated SAS RAID Configuration Utility
Configuring integrated SAS RAID
Load Bios default setting
Loading Factory Default Setting
Assigning a Hot Spare Disk
Enter the integrated SAS SW RAID Configuration Utility
Configuring the integrated SAS SW RAID
Enable integrated SAS SW RAID function
Loading integrated SAS SW RAID default setting
Initial RAID Volume
Save and Exit Embedded RAID II Configuration Utility
Enter the onboard Sata RAID Configuration Utility
Configuring the onboard Sata RAID
Enable onboard Sata RAID function
Loading onboard Sata RAID default setting
170 Appendix B RAID configuration
Index
171
172
163
173
129 131
174
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