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Acer
Altos R520
manual
Troubleshooting
Models:
Altos R520
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Troubleshooting
Install
Password
Error Manager
System LED indicators
Connecting peripherals
Configuring the system OS
Power-on problems
Resetting the system
Hardware diagnostic testing
Page 137
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5 Troubleshooting
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Contents
User’s Guide
Acer Altos R520 Series
Page
Iii
FCC notice
Class a equipment
Use conditions
Laser compliance statement
Important safety instructions
Page
Contents
Troubleshooting 127
Bios setup
Appendix B RAID configuration 163
Appendix a Acer Altos R520 Rack installation guide 149
Page
System tour
Page
Performance
System features
RAID 6
RAID 5 optional
Graphic interface
Networking
Server management
Control panel
Operating system and software
Power supply
System fan
Five dual rotor system fans
Front bezel
External and internal structure
Component
Front panel
Rear panel
Internal components
Description
System boards
Mainboard
Description
Front view
Backplane board
SAS/SATA backplane board
Rear view
Active mid-plane board SAS model
Mid-plane board
Passive mid-plane board Sata model
Mini control panel
Control panel
Standard control panel optional
Control button Function
Control panel button function overview
System LED indicators
Description Color State Description
Mainboard diagnostic LED indicators
Description Color State
Description Color State
Indicator Color State Description
Control panel LED indicators
LAN port LED indicators
Hot-plug HDD LED indicators
Hot-plug power supply module LED indicator
System jumpers
Jumper name Settings Function
System tour
System setup
Page
Pre-installation requirements
Setting up the system
Checking the package contents
Selecting a site
Connecting peripherals
Turning on the system
To power on the system
Power-on problems
Configuring the system OS
Turning off the system
System upgrade
Page
Pre-installation instructions
Installation precautions
ESD precautions
Post-installation instructions
To remove the front bezel
Removing and installing the front bezel
Opening the server
To install the front bezel
To remove the top cover
Removing and installing the top cover
To install the top cover
To remove the CPU air duct
Removing and installing the CPU air duct
To install the CPU air duct
To remove the CPU air dam
Removing the CPU air dam
To remove the power distribution board cover
Removing and installing the power distribution board cover
To install the power distribution board cover
Determining drive status
Configuring the storage devices
Removing and installing a hard disk drive
To remove a HDD
To install a HDD
To remove a slim-line optical drive
Removing and installing a slim-line optical drive
To install a slim-line optical drive
TP02233
To remove the PCI riser assembly
Removing and installing a PCI riser assembly
Page
To remove a PCI card
Removing and installing a PCI card
To install the PCI riser assembly
To install a PCI card
TP02240
CPU upgrading guidelines
To install a CPU
Upgrading the CPU
System upgrade
Page
System upgrade
To remove a CPU
System upgrade
Upgrading the system memory
Memory module population guidelines
Memory module installation guidelines
Memory module population order
Standard configuration
Mirrored configuration
Sparing configuration
Memory configuration overview
Mirrored memory configuration
Standard memory configuration
Memory sparing configuration
To install FBDIMMs
To remove FBDIMMs
To reconfigure the system memory
Installing and removing a power supply module
To install a second power supply module
To remove a power supply module
To remove an ARMC/3 module
Removing and installing an ARMC/3 module
To install an ARMC/3 module
Page
To install the RAID activation key and RAID cache
Installing and removing the SAS hardware RAID components
To remove the RAID activation key and RAID cache
To install the RAID BBU
Installing and removing the RAID BBU
To remove the RAID BBU
System upgrade
To install the RAID activation key
To remove the RAID activation key
Bios setup
Page
Bios setup
Entering Bios setup
Page
Parameter Description Option
Using the Bios menus
Main
Disabled
Enabled
Advanced
Disabled Dual Core Enables or disables the secondary
Virtualization Enables or disables the system to run
Processor # Information
Parameter Description
Memory
101
Configure Memory RAS and Performance
Yes
102
Enhanced
ATA Controller
103
104
105
Mass Storage
3F8
Serial Port
2F8
USB Confguration
107
Auto
20 Sec
50 GB
109
110
111
System Acoustic and Performance Configuration
Performance
900 m
Security
Not Installed
To change the Administrator/User password
To set a Administrator/User password
To remove the User password
113
Server Management
Stay Off
115
Console Redirection
117
System Information
Boot Options
119
Network Device #
Boot Manager
Error Manager
Exit
124
To record the current Bios settings
Upgrading the Bios
To download the Bios image file
To upgrade the Bios
126
Troubleshooting
Page
Resetting the system
Troubleshooting
Problems following initial system installation
To do this Press
First steps checklist
Verifying proper operation of key system lights
Hardware diagnostic testing
Confirming loading of the OS
Specific problems and corrective actions
Power indicator does not light
Server does not recognize all of the processors installed
Server boot does not complete Post
HDD activity indicator does not light
ODD optical disk drive activity indicator does not light
New memory modules installed are not detected
Bootable CD drive is not detected
ODD tray cannot be ejected
ODD drive cannot read a disc
Diagnostics pass but the connection fails
External device connected to a USB connector does not work
Server cannot connect to a network
Make sure the network cable is securely attached
Network activity indicator does not light
Controller stopped working when an adapter was installed
Server hangs when the drivers are loaded
There is problem with the application software
No characters appear on the screen
System cooling fan do not rotate properly
Characters are distorted or incorrect
Number Description Beeps
Error beep codes
Bios Post error beep codes
Number Troubleshooting action Beeps
Troubleshooting Bios Post error beep codes
Beep Reason for the beeps and action to take Code
ARMC/3 module error beep codes
Diagnostic LED placement diagram
Diagnostic Post code LEDs
Diagnostic LED Decoder Checkpoint
Host Processor
Chipset
143
Memory
PCI Bus
Local Console
144
Remote Console
Keyboard PS/2 or USB
145
Boot Device Selection
Fixed Media
Removable Media
146
Runtime Phase/EFI Operating System Boot
Pre-EFI Initialization PEI Core
Driver Execution Environment DXE Core
147
Pre-EFI Initialization Module PEIM/Recovery
148 Troubleshooting
Rack installation guide
Page
Equipment rack precautions
Setting up the system rack
Appendix a Acer Altos R520 rack installation guide
System rack installation
Vertical mounting hole pattern
To install the system into a four-post rack
Installing the system into the rack
156
157
Fully extend the mounting rails on the rack
159
160
161
162
Configuration
Page
Load Bios default setting
Configuring integrated SAS RAID
Enter the integrated SAS RAID Configuration Utility
Loading Factory Default Setting
Assigning a Hot Spare Disk
Enable integrated SAS SW RAID function
Configuring the integrated SAS SW RAID
Enter the integrated SAS SW RAID Configuration Utility
Loading integrated SAS SW RAID default setting
Save and Exit Embedded RAID II Configuration Utility
Initial RAID Volume
Enable onboard Sata RAID function
Configuring the onboard Sata RAID
Enter the onboard Sata RAID Configuration Utility
Loading onboard Sata RAID default setting
170 Appendix B RAID configuration
171
Index
163
172
129 131
173
174
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