TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of electrical shock, DISCONNECT POWER CORDS before repairing or replacing any internal components of the unit. Before any attempt to replace a component be sure to check all electrical connections for proper connection.

 

PROBLEM

 

 

PROBABLE CAUSE

 

REMEDY

 

 

1

A

 

Dispensing unit unplugged.

 

Reconnect dispensing unit.

 

 

Light display

B

 

No power from Terminal Block.

 

Check the Terminal Block for loose wire.

 

 

not lit.

 

 

 

 

 

 

 

C

 

Defective Bulb.

 

Replace Bulb.

 

 

 

 

 

 

 

 

D

 

Defective Ballast.

 

Replace Ballast.

 

 

 

E

 

Loose Bulb in socket.

 

Make sure bulb is seated properly in socket.

 

 

2

A

 

Water supply OFF.

 

Turn water ON.

 

 

No water when

 

 

 

 

 

 

 

B

 

Clogged inlet screen (Water Inlet Valve).

 

Disconnect water line and clean inlet screen.

 

 

Rinse Switch is

 

 

 

 

 

 

 

C

 

Inoperative Water Inlet Valve.

 

Check connection, if needed replace Valve.

 

 

ON.

 

 

 

 

 

D

 

Loose electrical connection.

 

Check all electrical connections.

 

 

3

A

 

No product in Canister.

 

Add product.

 

 

No product

B

 

Auger not working.

 

Engage Hopper/Nut to Motor Gear.

 

 

when Dispense

 

 

 

 

C

 

Damaged, loose, or missing Agitator Gear.

 

Replace Agitator Gear.

 

 

Button is

 

 

 

 

pressed

D

 

Inoperative Auger Motor or Relay.

 

Check connections of Motor, Relay and/or Switch, if

 

 

 

 

 

 

 

needed replace components.

 

 

 

E

 

Canister outlet clogged.

 

Clean Hopper.

 

 

 

F

 

Faulty Coupling.

 

Replace damaged Coupling components.

 

 

4

A

 

Leaking Water Inlet Valve.

 

Clean/check Water Inlet Valve fittings. Replace Water

 

 

Water does not

 

 

 

 

Inlet Valve

 

 

shut off.

 

 

 

 

if needed.

 

 

Water keeps

B

 

Inoperative Dispense Switch.

 

Check Switch connections. Replace Dispense Switch if

 

 

dispensing.

 

 

 

 

needed.

 

 

 

C

 

Inoperative Rinse Switch.

 

Check Rinse Switch connections.

 

 

 

 

 

 

 

Replace Rinse Switch if inoperative.

 

 

 

D

 

Clogged/stuck Water Dispense Valve.

 

Clean or unclog Water Dispense Valve.

 

 

 

 

 

 

 

Replace Dispense Valve if inoperative.

 

 

5

A

 

Water Inlet Valve malfunction.

 

Check Solenoid. Replace if necessary.

 

 

No water is

B

 

Dual Probe malfunction.

 

Check Probe. Replace if necessary.

 

 

going into tank

 

 

 

 

C

 

Dual Probe Liquid Level Controller malfunction.

 

Check Controller. Replace if necessary.

 

 

at all.

 

 

 

 

 

 

 

 

 

 

 

6

A

 

Dual Probe malfunction.

 

Check Probe. Replace if necessary.

 

 

Water will not

 

 

 

 

 

 

 

B

 

Solenoid (Water Inlet Valve) malfunction.

 

Check Solenoid. Replace if necessary.

 

 

stop flowing into

 

 

 

 

C

 

Dual Probe Liquid Level Controller malfunction.

Check Controller. Replace if necessary.

 

 

water tank.

 

 

 

 

 

 

 

 

 

 

7

A

 

Heater Switch is OFF.

 

Turn Heater Switch ON.

 

 

Water is not

B

 

Thermostat is OFF.

 

Turn Thermostat ON.

 

 

heating up in

 

 

 

 

 

 

 

C

 

Loose connection on Thermostat.

 

Make sure all wires and terminals on Thermostat are

 

 

water tank.

 

 

 

 

 

 

 

 

tight.

 

 

 

 

 

 

 

 

 

 

D

 

Hi-Limit Temperature Switch is defective

 

Replace the Hi-limit switch.

 

 

 

E

 

Heater is burned out or defective.

 

Replace the Heater.

 

 

 

 

 

 

 

 

 

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Cecilware GB6M-10-LD-U, GB5-LD-U, GB4M-5.5-LD-U, GB8M-10-LD-U operation manual Troubleshooting Guide