Ceiva LF-2003 manual Troubleshooting, Receiver Displays AN Error Message, Need More ASSISTANCE?

26 T R O U B L E S H O O T I N G

THE RECEIVER DISPLAYS AN ERROR MESSAGE .

If the CEIVA Digital Photo ReceiverTM is having difficulties performing its dial-in connections

to the CEIVA NetworkTM, it will display a variety of error messages. Here are a few things you’ll want to check:

>Make sure the phone number in your Settings (located on your CEIVATM Home Page) is the actual location from where the CEIVA Digital Photo ReceiverTM is dialing.

>Make sure there is a variety of dial-in numbers (3 different local dial-in numbers are preferred) in your Settings section. (NOTE: Toll-Free accounts will only have one number).

>Verify that all connections to the CEIVA Digital Photo ReceiverTM and wall outlets (both power supply and phone line) are securely plugged in.

>Make sure there isn’t anything unnecessary in the Dialing Prefix (located in your Receiver Settings) of your Receiver’s account (e.g. A 1, 9, 7 etc.).

For example: If the Dialing Prefix in your Receiver’s account had a 9 in it, your CEIVA Digital Photo ReceiverTM would try to dial 9, 515-000-0000. If your phone system doesn’t need a 9 to access a dial tone, this would of course be too many numbers, and be the cause of a failed connection attempt.

NEED MORE ASSISTANCE?

If you have a computer, take a few minutes to access Customer Care or go directly to the Help section at help.ceiva.com.The Customer Care section was designed with your time in mind, providing fast and easy to understand answers to all your questions. It’s a wonderful and powerful resource that is available 24 hours a day, every day of the year. Loaded with information about your personal Receiver, the Help library is a wealth of information and ideas.You can also reach Customer Care via e-mail at support@ceiva.com. If you don’t have a computer, the CEIVATM Customer Care Team can be reached by dialing 1-877-MYCEIVA (1-877-692-3482).

S E T T I N G U P 7

The serial number is located on the sides of the product box and on the bottom of the CEIVA Digital Photo ReceiverTM stand.The CEIVATM website will walk you through the registration process, and before you know it your CEIVA Digital Photo ReceiverTM will be ready to receive pictures!

NOTE: If your Receiver is dialing from a location which has “Pulse Dialing” or is in need of a dialing prefix, please visit

the CEIVATM Care Support pages (available at help.ceiva.com) to learn more.

Your CEIVA Digital Photo ReceiverTM requires an analog phone line to place its daily call to the CEIVA NetworkTM. A digital line could cause damage to the CEIVA Digital Photo ReceiverTM. Digital lines are most commonly used in offices and hotels. Please ask your phone company what type of line you have

if you are unsure.

IF YOU RECEIVED YOUR CEIVA DIGITAL PHOTO RECEIVER TM AS A GIFT

Your Receiver may already be registered with a subscription. Please check with the individual that provided you with your gift.

NOTE: If you install your Receiver before registering it to the CEIVA NetworkTM and try to retrieve images, an error

message will be displayed on the LCD screen.

For assistance, contact the CEIVATM Customer Care Team at 1-877-MYCEIVA (1-877-692-3482).

2 P L U G I N P H O N E A N D P O W E R C O R D S

Plug one end of the power cord into the round Power Access hole on the back of the CEIVA Digital Photo ReceiverTM, if it is not already plugged in. Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch. As with most electronic items, we suggest making use of a “surge protector” or “power strip” extension cord to protect your CEIVATM Receiver against surges of electrical current.

S H A R I N G M A D E E A S Y