Contact Procedure
CHAUVET®
Contact
Information
Returning Products to
CHAUVET®
In case you need to return a product or request support, follow the procedure below:
·If you live in the U.S., contact CHAUVET® World Headquarters (see below).
·If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).
·If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your distributor of record. Refer to our Web site for contact details of distributors outside the U.S., United Kingdom, or Ireland.
World Headquarters | United Kingdom & Ireland | ||
CHAUVET® |
| CHAUVET® Europe Ltd. | |
General Information | General Information | ||
Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
| Sunrise, FL 33351 |
| Brookhill Road Industrial Estate |
Voice: | (954) |
| Pinxton, Nottingham, UK |
Fax: | (954) |
| NG16 6NT |
Toll free: | (800) | Voice: | +44 (0)1773 511115 |
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| Fax: | +44 (0)1773 511110 |
Technical Support | Technical Support | ||
Voice: | (954) | Email: | uktech@chauvetlighting.com |
Fax: | (954) |
|
|
Email: | tech@chauvetlighting.com |
|
|
World Wide Web |
| World Wide Web | |
| www.chauvetlighting.com |
| www.chauvetlighting.co.uk |
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of record and follow their instructions on how to return CHAUVET® products to them. Visit our website for contact details.
Call the corresponding CHAUVET® Tech Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
·Your name
·Your address
·Your phone number
·The RMA number
·A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your responsibility. As a suggestion, proper UPS packing or double- boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
Page 12 of 13 | MotionDrape™ LED User Manual (Rev. 05) |
