Troubleshooting Guide
Symptom
Possible Solution
| Clean the fixture regularly to avoid any such failure. This fixture is convection | |
| cooled, which means that if the surface is kept clean and free of debris, then | |
| proper cooling will be allowed to occur | |
One or more LEDs are not | An LED may have failed, resulting in an open circuit. In this event, all of the | |
illuminating | red, green, or blue in a single module will no longer illuminate. | |
| An LED may have failed, resulting in a short circuit. In this event, only the | |
| single LED which has failed will no longer function. | |
One or more LEDs are producing | Check that the lens assembly is installed properly. If the lens assembly is not | |
aligned properly over the LEDs, then they will not project fully | ||
very low output | ||
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| |
Breaker/Fuse keeps blowing | Check total load placed on the electrical circuit | |
Check for a short in the electrical wiring: internal and/or external | ||
| ||
Product will not Power On | Check device’s fuse (internal) | |
Check for power on Mains | ||
| ||
| Check Control Panel settings for correct addressing | |
| Replace | |
Fixture is not responding to DMX | Check polarity switch settings on the controller | |
| Check cable connections | |
| Call service technician | |
Loss of signal | Use only DMX cables | |
Install terminator | ||
| Note: Keep DMX cables separated from power cables or black lights | |
Standalone operation problem | Check settings | |
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| |
The motor is not rotating | This fixture uses a separate channel to operate the motor rotation. Try | |
operating the fixture in standalone mode to determine if the problem is DMX | ||
| related. If the motor still does not rotate, send the product for service |
If you still have a problem after trying these solutions, contact CHAUVET® Technical Support at the location on the next page.
Vue™ 6.1 User Manual | 10 | Rev. 2 |
