Page 12 of 16 Arena™ Hazer 3 User Manual (Rev. 02)
General Troubleshooting Symptom Possible Cause Possible Action
External circuit
breaker or fuse
keeps blowing
Excessive load on the circuit Make sure that the total load
does not exceed 80% of the
breaker or fuse nominal current
Short circuit along the power
lines
Check the power lines and
power cords
Product does not
power up
No energy on power outlet Check power outlet
Change to another outlet
Loose or damaged power cord Check the power cord
Blown fuse Replace blown fuse with a good
one of the same type and rating
Internal problem Send product for repair
Fixture does not
respond to DMX
Wrong starting address on the
fixture
Set the correct starting address
on the fixture
Use the right fader(s) on the
controller
Wrong DMX personality on the
fixture
Set the correct DMX fixture’s
personality
Assign the faders accordingly
Wrong polarity setting on the
DMX controller
Change the signal polarity on
the controller
Loose or damaged DMX cable Check the DMX cable before
the faulty unit
Internal problem Send product for repair
Intermittent DMX
Problems
Signal cables are not DMX
compatible
Replace non DMX cables with
true DMX cables
Interference with AC or radio
signals
Keep DMX cables away from
AC wires or radio equipment
DMX cable too long Install an optically coupled DMX
amplifier right before the fixture
with intermittent problems
Too many fixtures connected Install an optically coupled DMX
amplifier after unit #32
Terminator not connected Install a terminator, as indicated
in the “DMX Primer” section.