Maintaining the printer 150, Clearing jams 163 | Lexmark C790

Maintaining the printer	150
Cleaning the exterior of the printer	150
Cleaning the printhead lenses	150
Storing supplies	151
Checking the status of supplies	152
Ordering supplies	152
Replacing supplies	154
Moving the printer	158
Administrative support	160
Finding advanced networking and administrator information	160
Using the Embedded Web Server	160
Checking the virtual display	160
Checking the status of the printer	160
Setting up e-mail alerts	161
Viewing reports	161
Restoring factory default settings	162
Clearing jams	163
Avoiding jams	163
Understanding jam numbers and locations	163
200 paper jam	165
201 paper jam	165
202–203 paper jams	166
230 paper jam	167
231–239 paper jams	168
24x paper jam	168
250 paper jam	169
400–403 and 460–461 paper jams	170
431–454, and 456–458 paper jams	171
455 staple jam	171
Troubleshooting	174
Checking an unresponsive printer	174
Understanding printer messages	174
Solving printing problems	189
Contents

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Lexmark C790 manual Maintaining the printer 150, Administrative support 160, Clearing jams 163, Troubleshooting 174

Contents

Users Guide January Contents Loading paper and specialty media Paper and specialty media guidePrinting Understanding printer menus Administrative support 160 Troubleshooting 174Maintaining the printer 150 Clearing jams 163 212 Safety informatio n Safety information Learning about the printe r Thank you for choosing this printerFinding information about the printer Http//support.lexmark.com Selecting a location for the printer Printer configurations Understanding the printer control panel Description USB port Understanding th e home s creen Understanding the home screen Using the touch-screen buttons Sample touch screen Other touch-screen buttons Features Accessing the Embedded Web Server Custo miz in g the home s c reenShowing or hiding icons on the home screen Activating the home screen applications Eco-Settings Forms and Favorites Exporting a configuration Click Configure ExportShowroom Remote Operator Panel Importing a configuration Click Configure Import Installing internal options Additional printer setupAvailable internal options Using the security lock feature Accessing the system board Hard disk connector Page Installing a memory card Notch Ridge Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk Page Page Page Reattach the system board cover Additional printer setup Removing a printer hard disk Order of installation Installing optional trays Supported finishing features Standard bin Finisher bin Executive Folio Attaching cablesLegal Letter Statement Universal Envelopes any size Oficio Printing a menu settings Verifying printer setupReports Menu Settings Printing a network setup Setting up the printer softwareInstalling the printer software Double-clickPrinter Setup Utility or Print Center Setting up wireless printingUpdating available options in the printer driver Installing the printer on a wireless network Windows Insert the Software and Documentation CD Installing the printer on a wireless network Macintosh Prepare to configure the printer Configure the printer for wireless access Enter the printer information Configure your computer to use the printer wirelessly Click Default Browser tab More Printers Installing the printer on a wired network For Windows usersFor Macintosh users Select Ethernet connection, and then click Continue Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterMac OS X version Click Properties Ports tab Setting up serial printing Click the Default Browser tab More Printers Click Continue Click Advanced Options Custom InstallClick Properties Using recycled paper Minimiz in g you r printers env ironmental imp actSaving paper and toner Conserving supplies Using Eco-Mode Saving energyReducing printer noise Avoid paper jams Adjusting Sleep Mode Using Hibernate ModeUsing the Embedded Web Server Using the printer control panel Adjusting the brightness of the display Click Settings General Settings Sleep Button SettingsClick Settings General Settings Recycling Recycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Configuring Universal paper settings Setting the paper size and typeLoadin g pap er and specialt y m edia Loading the standard or optional 550-sheet tray Page Page Loading the 2000-sheet high-capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Linking and unlinking trays Linking trays Paper Menu Bin Setup Click Settings Paper Menu Custom Name type a name SubmitUnlinking trays Linking exit bins Assigning a custom paper type name Configuring a custom namePaper Menu Paper Size/Type Paper an d spe cialty med ia guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes Supported paper sizes, types, and weightsLetter Legal Executive Oficio México Folio Statement 215.9 x 355.6 mm 3.375 x 6.50 in. to Supported paper types and weights PaperCard stock Transparencies1 Labels3 Envelopes4 Adjusting toner darkness Printin gPrinting a document Printing a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Supported flash drives and file types Flash drive Tips on using letterhead Tips on using transparenciesTips on using envelopes Printing specialty documentsPage Printing confidential and other held jobs Tips on using card stockStoring print jobs in the printer Printing information pages Printing confidential and other held jobsPrinting a font sample list Print Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing a directory listPage Understanding printer me nus Menus list Supplies menu Default Source menu Paper menu Tray x Size Paper Size/Type menuTray x Type MP Feeder Size MP Feeder Type Manual Paper Size Manual Paper TypeManual Envelope Size Manual Envelope Type Substitute Size menu Configure MP menuPaper Texture menu Glossy Texture Heavy Glossy TextureLabels Texture Vinyl Labels Texture Paper Weight menu Vinyl Labels Weight Bond WeightEnvelope Weight Rough Envelope Weight Paper Loading menu Custom Types menu Custom Names menu Universal Setup menuCustom Bin Names menu Bin Setup menu 100 Reports menu Reports menu101 Print Directory Asset Report Network/Ports menu Active NIC menuStandard Network or Network x menus 102 Network Reports menu 103 TCP/IP menu Network Card menu104 IPv6 menu 105 Wireless menu 106 Standard USB menu AppleTalk menu107 108 USB Buffer Parallel x menu 109ENA Address ENA Netmask 110 Serial x menu 111 112 Serial Buffer Smtp Setup menu 113 114 Miscellaneous Security Settings menu Security menuConfidential Print menu 115 Disk Wiping menu 116 Security Audit Log menu 117 Set Date and Time menu 118 Settings menu General Settings menu119 Display Language Quiet Mode Run Initial setup120 Keyboard Paper Sizes 121Displayed Information 122 Home screen customizationDate Format Time Format 123 Timeouts Alarms124 Print Recovery 125 Flash Drive menu 126 127 128 Setup menu 129 Job Accounting menu 130 131 132 Finishing menuSeparator Source Staple Job 133Offset Pages Quality menu 134 RGB Brightness RGB Contrast RGB Saturation Color Balance 135Color Samples 136 Spot Color Replacement Color AdjustManual Color XPS menu Utilities menu137 PostScript menu 138 PCL Emul menu 139 140 Tray Renumber 141 Html menu 142Font Size Scale Image menu Help menu143 144 Disposing of a hard drive Statement of Volatility145 Using the printer control panel Erasing volatile memoryErasing non-volatile memory 146 Erasing printer hard disk memory Using the Embedded Web Server147 Touch Disk Encryption Enable Configuring printer hard disk encryption148 149 Cleaning the exterior of the printer Cleaning the printhead lensesMaintainin g the printer 150 Storing supplies 151 Checking the status of supplies Ordering suppliesChecking the status of supplies from a network computer Ordering a print cartridge Ordering a fuser or a transfer module Ordering a waste toner bottleOrdering staple cartridges 153 Ordering a cleaning kit Replacing suppliesReplacing a print cartridge 154 155 156 Replacing the waste toner bottle 157 Before moving the printer Moving the printer158 Shipping the printer Moving the printer to another location159 Adminis tra tive support Finding advanced networking and administrator informationUsing the Embedded Web Server Checking the virtual display Setting up e-mail alerts Click SettingsViewing reports 161 Settings General Settings Factory Defaults Restore Now Restoring factory default settings162 Cleari ng jams Avoiding jamsUnderstanding jam numbers and locations Paper tray recommendations 164 200-239 24x 250 400-403 431-458 455 Paper jam 165 Paper jams Paper jam in the fuserPaper jam under the fuser 166 167 Paper jam in Tray 24x paper jam168 Paper jam in the optional trays 169 460-461 paper jams 170 Staple jam 431-454, and 456-458 paper jams171 172 173 Checking an unresponsive printer Trou blesh ootingUnderstanding printer messages Change paper source to custom string Change paper source to custom string load orientationChange paper source to paper size paper type Close paper transport cover Disk problem Error reading USB drive. Remove USBClose finisher side door Close finisher top cover Install bin Install envelope feederInstall Tray Insert staple cartridge Load src with custom type name Load src with custom stringLoad src with size Load src with type size Load Manual Feeder with custom type name Load Manual Feeder with custom stringLoad Manual Feeder with paper type paper size Load staples Reattach bin Reattach bin x yRemove paper from standard output bin 180 Restore held jobs? Some held jobs were not restoredRemove paper from bin Remove paper from all bins Insufficient memory to support Resource Save feature Printer service requiredXx Missing or defective color cartridge Xx color cartridge part number unsupported by device Insufficient memory, some held jobs will not be restored Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Serial option x error Standard network software errorNetwork x software error Defective flash detected Parallel port x disabled Serial port x disabledStandard USB port disabled Standard parallel port disabled Configuration change, some held jobs were not restored Input config errorToo many disks installed Too many flash options installed Too many trays attached Incompatible output binRemove defective disk Disk full Xx Replace fuser Xx Fuser missingXx Waste toner bottle nearly full Xx Replace waste toner bottle Solving printing problems Emulation error, load emulation optionXx color cartridge low Xx Color cartridge very low Print jobs do not print Error message about reading USB drive appears190 Print job takes longer than expected Confidential and other held jobs do not print191 Job prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collate Solving home screen applications problems Solving option problemsAn application error has occurred Unexpected page breaks Sheet drawer problems Paper tray problems194 Internal Solutions Port does not operate correctly Cannot detect flash memory cardCannot detect printer hard disk 195 Solving paper feed problems Internal print server does not operate correctlyMemory card USB/parallel interface card does not operate correctly Solving print quality problems Paper jam message remains after jam is clearedJammed pages are not reprinted Printer is printing blank pages Characters have jagged or uneven edges Clipped imagesFine horizontal lines appear on color pages 198 Gray background on prints Shadow images appear on prints199 Incorrect margins 200Make Sure There is no Defective Print Cartridge Make Sure the Transfer Belt is not Defective Paper curl Print irregularities201 Load Paper from a Fresh Package Print is too dark Print is too light202 Make Sure the Fuser is not Defective Repeating defects appear on prints 203 Skewed print Solid color or black pages appear on prints204 Replace the Print Cartridge Black or white streaks appear on transparencies or paper Streaked horizontal lines appear on prints205 Ensure That the Fill Pattern is Correct Toner rubs off Toner fog or background shading appears on a206 Check the Paper Texture Setting Transparency print quality is poorUneven print density 207 Solving color quality problems FAQ about color printing208 Make Sure There is no Defective or Worn Print Cartridge What is manual color correction? 209 Click Configuration Color Samples Detailed Options What are detailed Color Samples and how do I access them?210 Contacting customer support Embedded Web Server does not open211 Product information Edition notice212 Lexmark International, Inc All rights reserved Trademarks 213 Licensing notices Modular component notice214 Noise emission levels 215 Temperature information Power consumptionLaser notice Laser advisory label Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity 217 Regulatory notices for wireless products Radio interference noticeExposure to radio frequency radiation Industry Canada Canada 219 220 Statement of Limited Warranty 221 Extent of limited warranty 222 223 Additional rights 224 225 Adobe Systems Incorporated Notice 226 Numerics Index227 228 229 230 231 232 233 234