Paper jam in the optional trays, 169

Paper jam in the optional trays

1Open the side door of the specified optional tray.

2Grasp the jammed paper on each side, and then gently pull it out.

3Close the side door.

4From the printer control panel, touch Continue, jam cleared.

250 paper jam

1Push the paper pick tab, and then remove all paper from the multipurpose feeder.

Warning—Potential Damage: Pulling the paper out, without pushing the paper pick tab first, may cause the paper pick tab to break.

Clearing jams

169

Page 169

Image 169

Lexmark C790 manual Paper jam in the optional trays, 169

Contents

January Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Understanding printer menus Troubleshooting 174 Administrative support 160Maintaining the printer 150 Clearing jams 163 212 Safety informatio n Safety information Thank you for choosing this printer Learning about the printe rFinding information about the printer Http//support.lexmark.com Selecting a location for the printer Printer configurations Description Understanding the printer control panel USB port Understanding the home screen Understanding th e home s creen Sample touch screen Using the touch-screen buttons Other touch-screen buttons Features Custo miz in g the home s c reen Accessing the Embedded Web ServerShowing or hiding icons on the home screen Activating the home screen applications Forms and Favorites Eco-Settings Click Configure Export Exporting a configurationShowroom Remote Operator Panel Click Configure Import Importing a configuration Installing internal options Additional printer setupAvailable internal options Using the security lock feature Accessing the system board Hard disk connector Page Installing a memory card Ridge Notch Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk Page Page Page Reattach the system board cover Additional printer setup Removing a printer hard disk Installing optional trays Order of installation Supported finishing features Finisher bin Standard bin Executive Folio Attaching cablesLegal Letter Statement Universal Envelopes any size Oficio Printing a menu settings Verifying printer setupReports Menu Settings Printing a network setup Setting up the printer softwareInstalling the printer software Double-clickPrinter Setup Utility or Print Center Setting up wireless printingUpdating available options in the printer driver Installing the printer on a wireless network Windows Insert the Software and Documentation CD Prepare to configure the printer Installing the printer on a wireless network Macintosh Enter the printer information Configure the printer for wireless access Click Default Browser tab More Printers Configure your computer to use the printer wirelessly For Windows users Installing the printer on a wired networkFor Macintosh users Select Ethernet connection, and then click Continue Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterMac OS X version Click Properties Ports tab Click the Default Browser tab More Printers Setting up serial printing Click Continue Click Advanced Options Custom InstallClick Properties Minimiz in g you r printers env ironmental imp act Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco-ModeReducing printer noise Avoid paper jams Using Hibernate Mode Adjusting Sleep ModeUsing the Embedded Web Server Using the printer control panel Click Settings General Settings Sleep Button Settings Adjusting the brightness of the displayClick Settings General Settings Recycling Recycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Configuring Universal paper settings Setting the paper size and typeLoadin g pap er and specialt y m edia Loading the standard or optional 550-sheet tray Page Page Loading the 2000-sheet high-capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Linking trays Linking and unlinking trays Click Settings Paper Menu Custom Name type a name Submit Paper Menu Bin SetupUnlinking trays Linking exit bins Assigning a custom paper type name Configuring a custom namePaper Menu Paper Size/Type Paper an d spe cialty med ia guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Storing paper Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsLetter Legal Executive Oficio México Folio Statement 215.9 x 355.6 mm 3.375 x 6.50 in. to Paper Supported paper types and weightsCard stock Transparencies1 Labels3 Envelopes4 Printin g Adjusting toner darknessPrinting a document Printing a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Flash drive Supported flash drives and file types Tips on using transparencies Tips on using letterheadTips on using envelopes Printing specialty documentsPage Printing confidential and other held jobs Tips on using card stockStoring print jobs in the printer Printing confidential and other held jobs Printing information pagesPrinting a font sample list Print Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing a directory listPage Menus list Understanding printer me nus Supplies menu Paper menu Default Source menu Tray x Size Paper Size/Type menuTray x Type MP Feeder Type MP Feeder Size Manual Paper Type Manual Paper SizeManual Envelope Size Manual Envelope Type Substitute Size menu Configure MP menuPaper Texture menu Heavy Glossy Texture Glossy TextureLabels Texture Vinyl Labels Texture Paper Weight menu Bond Weight Vinyl Labels WeightEnvelope Weight Rough Envelope Weight Paper Loading menu Custom Types menu Custom Names menu Universal Setup menuCustom Bin Names menu 100 Bin Setup menu Reports menu Reports menu101 Print Directory Asset Report Active NIC menu Network/Ports menuStandard Network or Network x menus 102 103 Network Reports menu TCP/IP menu Network Card menu104 105 IPv6 menu 106 Wireless menu Standard USB menu AppleTalk menu107 USB Buffer 108 109 Parallel x menuENA Address ENA Netmask 110 111 Serial x menu Serial Buffer 112 113 Smtp Setup menu 114 Security menu Miscellaneous Security Settings menuConfidential Print menu 115 116 Disk Wiping menu 117 Security Audit Log menu 118 Set Date and Time menu General Settings menu Settings menu119 Display Language Run Initial setup Quiet Mode120 Keyboard Paper Sizes 121Displayed Information Home screen customization 122Date Format Time Format 123 Timeouts Alarms124 125 Print Recovery 126 Flash Drive menu 127 128 129 Setup menu 130 Job Accounting menu 131 132 Finishing menuSeparator Source Staple Job 133Offset Pages 134 Quality menu RGB Brightness RGB Contrast RGB Saturation Color Balance 135Color Samples 136 Spot Color Replacement Color AdjustManual Color XPS menu Utilities menu137 138 PostScript menu 139 PCL Emul menu Tray Renumber 140 141 142 Html menuFont Size Scale Image menu Help menu143 144 Disposing of a hard drive Statement of Volatility145 Erasing volatile memory Using the printer control panelErasing non-volatile memory 146 Erasing printer hard disk memory Using the Embedded Web Server147 Touch Disk Encryption Enable Configuring printer hard disk encryption148 149 Cleaning the printhead lenses Cleaning the exterior of the printerMaintainin g the printer 150 151 Storing supplies Ordering supplies Checking the status of suppliesChecking the status of supplies from a network computer Ordering a print cartridge Ordering a waste toner bottle Ordering a fuser or a transfer moduleOrdering staple cartridges 153 Replacing supplies Ordering a cleaning kitReplacing a print cartridge 154 155 156 157 Replacing the waste toner bottle Before moving the printer Moving the printer158 Shipping the printer Moving the printer to another location159 Finding advanced networking and administrator information Adminis tra tive supportUsing the Embedded Web Server Checking the virtual display Click Settings Setting up e-mail alertsViewing reports 161 Settings General Settings Factory Defaults Restore Now Restoring factory default settings162 Avoiding jams Cleari ng jamsUnderstanding jam numbers and locations Paper tray recommendations 200-239 24x 250 400-403 431-458 455 164 165 Paper jam Paper jam in the fuser Paper jamsPaper jam under the fuser 166 167 Paper jam in Tray 24x paper jam168 169 Paper jam in the optional trays 170 460-461 paper jams Staple jam 431-454, and 456-458 paper jams171 172 173 Checking an unresponsive printer Trou blesh ootingUnderstanding printer messages Change paper source to custom string load orientation Change paper source to custom stringChange paper source to paper size paper type Close paper transport cover Error reading USB drive. Remove USB Disk problemClose finisher side door Close finisher top cover Install envelope feeder Install binInstall Tray Insert staple cartridge Load src with custom string Load src with custom type nameLoad src with size Load src with type size Load Manual Feeder with custom string Load Manual Feeder with custom type nameLoad Manual Feeder with paper type paper size Load staples Reattach bin x y Reattach binRemove paper from standard output bin 180 Some held jobs were not restored Restore held jobs?Remove paper from bin Remove paper from all bins Printer service required Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Xx color cartridge part number unsupported by device Insufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Standard network software error Serial option x errorNetwork x software error Defective flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabled Input config error Configuration change, some held jobs were not restoredToo many disks installed Too many flash options installed Incompatible output bin Too many trays attachedRemove defective disk Disk full Xx Fuser missing Xx Replace fuserXx Waste toner bottle nearly full Xx Replace waste toner bottle Emulation error, load emulation option Solving printing problemsXx color cartridge low Xx Color cartridge very low Print jobs do not print Error message about reading USB drive appears190 Print job takes longer than expected Confidential and other held jobs do not print191 Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Solving option problems Solving home screen applications problemsAn application error has occurred Unexpected page breaks Sheet drawer problems Paper tray problems194 Cannot detect flash memory card Internal Solutions Port does not operate correctlyCannot detect printer hard disk 195 Internal print server does not operate correctly Solving paper feed problemsMemory card USB/parallel interface card does not operate correctly Paper jam message remains after jam is cleared Solving print quality problemsJammed pages are not reprinted Printer is printing blank pages Clipped images Characters have jagged or uneven edgesFine horizontal lines appear on color pages 198 Gray background on prints Shadow images appear on prints199 200 Incorrect marginsMake Sure There is no Defective Print Cartridge Make Sure the Transfer Belt is not Defective Print irregularities Paper curl201 Load Paper from a Fresh Package Print is too light Print is too dark202 Make Sure the Fuser is not Defective 203 Repeating defects appear on prints Solid color or black pages appear on prints Skewed print204 Replace the Print Cartridge Streaked horizontal lines appear on prints Black or white streaks appear on transparencies or paper205 Ensure That the Fill Pattern is Correct Toner rubs off Toner fog or background shading appears on a206 Transparency print quality is poor Check the Paper Texture SettingUneven print density 207 FAQ about color printing Solving color quality problems208 Make Sure There is no Defective or Worn Print Cartridge 209 What is manual color correction? Click Configuration Color Samples Detailed Options What are detailed Color Samples and how do I access them?210 Contacting customer support Embedded Web Server does not open211 Edition notice Product information212 Lexmark International, Inc All rights reserved 213 Trademarks Licensing notices Modular component notice214 215 Noise emission levels Power consumption Temperature informationLaser notice Laser advisory label Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity 217 Radio interference notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 219 220 221 Statement of Limited Warranty 222 Extent of limited warranty Additional rights 223 224 225 226 Adobe Systems Incorporated Notice Numerics Index227 228 229 230 231 232 233 234