Manuals / Lexmark / Computer Equipment / Printer

Lexmark C790 manual Clearing jams

Models: C790

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2Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer.

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3Use the metal tab to lift the staple guard, and then remove any jammed or loose staples.

Clearing jams

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Contents

Users Guide JanuaryC790 Series Machine types 5062 Models 210, 230Contents Safety informationAdditional printer setup Exporting and importing a configuration using the Embedded Web ServerSecuring the printer hard disk and other installed memory Loading paper and specialty mediaPaper and specialty media guide PrintingAdministrative support TroubleshootingFinding advanced networking and administrator information Maintaining the printerSolving home screen applications problems Solving option problemsSolving paper feed problems Solving print quality problemsSafety information SAVE THESE INSTRUCTIONS Thank you for choosing this printer Learning about theprinterFinding information about the printer Selecting a location for the printer 152.4 mm 6.0 in 101.6 mm 4.0 in 609.6 mm 24.0 in. 381 mm 15.0 in Printer configurations304.8 mm 12.0 in Understanding the printer control panel DescriptionUSB port Understanding thehomescreen Understanding the home screenUsing the touch-screen buttons Sample touch screenOther touch-screen buttons Features Accessing the Embedded Web Server Customizingthe homescreenShowing or hiding icons on the home screen Activating the home screen applicationsEco-Settings Forms and FavoritesExporting and importing a configuration using the Embedded Web Server Exporting a configuration2 Click Device Solutions Solutions eSF, or click Embedded Solutions 4 Click Configure Export4 Click Configure Import Importing a configuration2 Click Device Solutions Solutions eSF, or click Embedded Solutions Installing internal options AdditionalprintersetupAvailable internal options Using the security lock feature Additional printer setupAccessing the system board 3 Internal print server connector 1 Memory card connector 2 Firmware and flash memory card connectorsHard disk connector 4 Reattach the system board cover c Close the cover Additional printer setupb Align and then turn each screw clockwise to tighten Installing a memory card 4 Align the notches on the memory card to the ridges on the connector 6 Reattach the system board cover Additional printer setupNotch RidgeInstalling a flash memory or firmware card Plastic pins Metal pinsInstalling an Internal Solutions Port Additional printer setup 5 Remove the metal cover from the ISP openingAdditional printer setup 11 Tighten the long thumbscrew Additional printer setupWarning-Potential Damage Do not overtighten the thumbscrew Installing a printer hard disk a Using a flathead screwdriver, loosen the screws 3 Locate the appropriate connector on the system boardAdditional printer setup Additional printer setup To install a printer hard disk directly on the system board Additional printer setup4 Reattach the system board cover Additional printer setup Removing a printer hard disk Order of installation Installing optional traysSupported finishing features Standard 550-sheet tray Tray Optional 550-sheet traysFinisher bin Standard binStandard bin Finisher bin Finishing features Attaching cablesPrinting a menu settings page Verifying printer setupReports Menu Settings Page Setting up the printer software Printing a network setup pageInstalling the printer software Using the InternetSetting up wireless printing Information you will need to set up the printer on a wireless network2 Double-click Printer Setup Utility or Print Center Updating available options in the printer driverInstalling the printer on a wireless network Windows 2 Insert the Software and Documentation CD Installing the printer on a wireless network Macintosh Prepare to configure the printerConfigure the printer for wireless access Enter the printer informationIn Mac OS X version 10.5 or later In Mac OS X version 10.4 or earlierConfigure your computer to use the printer wirelessly 4 Click Default Browser tab More PrintersIn Mac OS X version 2 Double-click Printer Setup Utility or Print CenterInstalling the printer on a wired network For Windows usersFor Macintosh users 1 Insert the Software and Documentation CDIn Mac OS X version 10.5 or later In Mac OS X version 10.4 or earlierIn Mac OS X version 2 Double-click Printer Setup Utility or Print CenterFor Windows users 7 Click Properties Ports tabFor Macintosh users Setting up serial printing b Double-click Printer Setup Utility or Print Centerd Click the Default Browser tab More Printers b Double-click Printer Setup Utility or Print Centerb Click Advanced Options Custom Install a Insert the Software and Documentation CDf Click Continue d Click PropertiesUsing recycled paper Minimizingyour printersenvironmental impactSaving paper and toner Conserving suppliesUsing Eco-Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep Mode Using Hibernate ModeUsing the Embedded Web Server Using the printer control panelAdjusting the brightness of the display 2 Click Settings General Settings Sleep Button Settings2 Click Settings General Settings RecyclingRecycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Configuring Universal paper settings Setting the paper size and typeLoading paper andspecialtymedia Loading the standard or optional 550-sheet tray LTR LGL A4 A4 LTR LGL5 Load the paper stack with the recommended print side faceup Loading paper and specialty mediaPlace the print side facedown for duplex printing Place pre-punched paper with the holes toward the front of the trayPlace letterheads faceup with the header on the left side of the tray 6 Insert the trayLoading the 2000-sheet high-capacity feeder 4 Load paper into the tray with the print side faceup Place pre-punched paper with the holes toward the front of the trayPlace letterheads faceup with the header on the left side of the tray 5 Insert the tray Loading paper and specialty mediaLoading the multipurpose feeder Paper Envelopes Transparencies Note Avoid scratching or touching the print sideLinking and unlinking trays Linking traysPaper Menu Bin Setup 2 Click Settings Paper Menu Custom Name type a name SubmitUnlinking trays Linking exit binsAssigning a custom paper type name Configuring a custom namePaper Menu Paper Size/Type Paper characteristics WeightMoisture content PaperandspecialtymediaguideSelecting preprinted forms and letterhead Using recycled paper and other office papers Storing paperSupported paper sizes, types, and weights Supported paper sizesUniversal 7 3/4 Envelope Monarch 9 Envelope Com Envelope DL EnvelopeC5 Envelope B5 Envelope Other Envelope2 X X X X X X X X X X XSupported paper types and weights PaperCard stock Transparencies1 Labels3 Envelopes4Adjusting toner darkness b Click Properties, Preferences, Options, or SetupSettings Print Settings Quality Menu Print Mode Black Only PrintingPrinting from a flash drive 2 Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Flash drive Supported flash drives and file typesFile type Tips on using letterhead Tips on using transparenciesTips on using envelopes Printing specialty documentsUse only new envelopes from undamaged packages To optimize performance and minimize jams, do not use envelopes thatHave excessive curl or twist Are stuck together or damaged in any way Have windows, holes, perforations, cutouts, or embossingPrinting confidential and other held jobs Tips on using card stockStoring print jobs in the printer 2 Click Properties, Preferences, Options, or Setup Printing information pagesPrinting confidential and other held jobs Printing a font sample listCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer 2 Double-click Utilities Print Center or Printer Setup Utility5 From the icon bar at the top of the window, click the Delete icon 4 From the printer window, select the print job you want to cancelPrinting Understanding printermenus Menus listSettings SuppliesSupplies menu Cyan CartridgeMagenta Cartridge Yellow CartridgeDefault Source menu Paper menuDefault Source FuserTray x Size Paper Size/Type menuTray x Type MP Feeder Size Understanding printer menusMP Feeder Type Understanding printer menus Manual Paper SizeManual Paper Type Manual Envelope SizeConfigure MP menu Substitute Size menuPaper Texture menu Configure MPGlossy Texture Heavy Glossy TextureLabels Texture Vinyl Labels TexturePaper Weight menu Plain WeightCard Stock Weight Transparency WeightVinyl Labels Weight Bond WeightEnvelope Weight Rough Envelope WeightPaper Loading menu Card Stock LoadingRecycled Loading Glossy LoadingCustom Types menu Heavy LoadingRough/Cotton Loading Custom x LoadingUniversal Setup menu Custom Names menuCustom Bin Names menu Custom NameBin Setup menu Configure BinsOutput Bin Overflow BinReports menu Reports menuMenu Settings Page Device Statistics Network Setup Page Network x Setup Page Profiles List Print FontsNetwork/Ports menu Active NIC menuStandard Network or Network x menus PCL SmartSwitchNetwork Reports menu Standard Network SetupNetwork x Setup Network BufferTCP/IP menu Network Card menuNetwork Reports IPv6 menu Netmask Gateway Enable DHCPEnable RARP Enable BOOTPWireless menu Enable IPv6Auto Configuration Set Hostname View Address View Router Address Enable DHCPv6AppleTalk menu Standard USB menuView Signal Quality View Security Mode PCL SmartSwitchPS SmartSwitch NPA ModeUSB Buffer Job BufferingParallel x menu PCL SmartSwitchPS SmartSwitch NPA ModeParallel Mode Parallel BufferJob Buffering Advanced StatusSerial x menu PCL SmartSwitchPS SmartSwitch Mac Binary PSNPA Mode Understanding printer menusMenu item Serial BufferSMTP Setup menu Robust XONBaud Data BitsSMTP Timeout SMTP Server AuthenticationDevice Userid Device Password Kerberos 5 Realm NTLM Domain Reply Address Use SSLMiscellaneous Security Settings menu Security menuConfidential Print menu Login RestrictionDisk Wiping menu Wiping ModeVerify Job Expiration Reserve Job ExpirationSecurity Audit Log menu Automatic MethodManual Method Scheduled MethodSet Date and Time menu Configure LogEnable NTP Current Date and Time Manually Set Date and TimeSettings menu General Settings menuDisplay Language Eco-ModeQuiet Mode Run Initial setupUnderstanding printer menus KeyboardPaper Sizes Displayed InformationDisplayed Information Home screen customizationDate Format Time FormatError Lighting Output LightingAudio Feedback Show BookmarksAlarms TimeoutsTimeouts TimeoutsTimeouts TimeoutsPrint Recovery Print RecoveryFlash Drive menu Factory DefaultsPress Sleep Button Press and Hold Sleep ButtonHole Punch Mode Paper SourceColor CollatePaper Saver Paper Saver BorderPaper Saver Ordering Separator SheetsSetup menu Black Only ModePrinter Language Job WaitingJob Accounting menu Resource SavePrint All Order Job Accounting LogLog Action at End of Frequency Disk Near Full LevelDisk Near Full Action Disk Full ActionFinishing menu Sides DuplexDuplex Binding CopiesHole Punch Mode Paper SaverPaper Saver Ordering Paper Saver OrientationQuality menu Print ModePrint Resolution Color CorrectionRGB Brightness RGB ContrastRGB Saturation Color BalanceSpot Color Replacement Color Adjust Understanding printer menusMenu item Manual ColorUtilities menu XPS menuPrint Error Pages Remove Held JobsPDF menu PostScript menuPrint PS Error Lock PS Startup ModePCL Emul menu Symbol SetPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsPCL Emulation Settings PCL Emulation SettingsView Factory Defaults MPF Default = T1 Default = T2 Default = T3 Default = T4 Default = T5 Default = Env Default = MPaper Default =MEnv Default = Restore Defaults Yes NoHTML menu Font NameFont Size ScaleHelp menu Image menuMargin Size BackgroundsMenu item Understanding printer menusDescription Disposing of a hard drive Statement of VolatilitySecuring theprinterharddisk and otherinstalled memory Using the printer control panel 3 Touch Wipe All Settings4 Touch Back, and then Exit Config Menu Erasing volatile memoryErasing printer hard disk memory Using the Embedded Web ServerUsing the printer control panel Configuring printer hard disk encryption 6 Touch Back, and then Exit Config Menu3 Touch Disk Encryption Enable Using the Embedded Web Server5 Touch Back, and then Exit Config Menu Cleaning the printhead lenses Cleaning the exterior of the printerMaintainingthe printer Storing supplies Checking the status of supplies Ordering suppliesChecking the status of supplies from the printer control panel Checking the status of supplies from a network computerOrdering a fuser or a transfer module Ordering a waste toner bottleOrdering staple cartridges Recommended print cartridge and part numberReplacing supplies Ordering a cleaning kitReplacing a print cartridge 4 Unpack a new print cartridge Maintaining the printer6 Remove the red packing strip from the new cartridge Maintaining the printerReplacing the waste toner bottle Moving the printer Before moving the printerMoving the printer to another location Shipping the printerAdminis trativesupport Finding advanced networking and administrator informationUsing the Embedded Web Server Checking the virtual displaySetting up e-mail alerts 2 Click SettingsViewing reports 2 Click Device StatusRestoring factory default settings Settings General Settings Factory Defaults Restore NowClearingjams Avoiding jamsUnderstanding jam numbers and locations Paper tray recommendationsArea Jam numbers200-239 24x 250 400-403 431-458 455 What to do200 paper jam 201 paper jamPaper jam in the fuser 202-203 paper jamsPaper jam under the fuser 230 paper jam 24x paper jam 231-239 paper jamsPaper jam in Tray 250 paper jam Paper jam in the optional trays400-403 and 460-461 paper jams 431-454, and 456-458 paper jams 455 staple jamClearing jams 4 Close the staple guard 5 Press down on the staple guard until it clicks into place7 Close the stapler door 8 From the printer control panel, touch Continue, jam clearedTroubleshooting Adjusting colorChecking an unresponsive printer Understanding printer messagesChange paper source to custom string Change paper source to custom string load orientationChange paper source to paper size paper type Change paper source to paper size paper type load orientationDisk problem Error reading USB drive. Remove USBClose finisher side door Close finisher top coverInstall bin Install envelope feederInstall Tray Insert staple cartridgeLoad src with custom type name Load src with custom stringLoad src with size Load src with type sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringLoad Manual Feeder with paper type paper size Load staplesReattach bin x - y Reattach binRemove paper from standard output bin Restore held jobs? Some held jobs were not restoredRemove paper from bin Remove paper from all bins35 Insufficient memory to support Resource Save feature 36 Printer service required31.xx Missing or defective color cartridge 32.xx color cartridge part number unsupported by device37 Insufficient memory, some held jobs will not be restored 37 Insufficient memory to collate job37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some Held Jobs were deleted54 Serial option x error 54 Standard network software error54 Network x software error 51 Defective flash detected56 Parallel port x disabled 56 Serial port x disabled56 Standard USB port disabled 56 Standard parallel port disabled57 Configuration change, some held jobs were not restored 58 Input config error58 Too many disks installed 58 Too many flash options installed58 Too many trays attached 59 Incompatible output bin61 Remove defective disk 62 Disk full80.xx Replace fuser 80.xx Fuser missing82.xx Waste toner bottle nearly full 82.xx Replace waste toner bottleSolving printing problems 1565 Emulation error, load emulation option88.xx color cartridge low 88.xx Color cartridge very lowError message about reading USB drive appears MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTERCHECK IF A SUPPLY IS MISSING OR NEEDS REPLACEMENT MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLEDMAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE TURN OFF THE PAGE PROTECT SETTINGSettings General Settings Print Recovery Page Protect Off CHANGE THE ENVIRONMENTAL SETTINGSCHECK THE PAPER TYPE AND PAPER SIZE SETTINGS USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGSJob prints from the wrong tray or on the wrong paper Incorrect characters printSolving home screen applications problems Solving option problemsAn application error has occurred Option does not operate correctly or quits after it is installedPaper tray problems 2,000-sheet drawer problemsMAKE SURE THE OPTION IS INSTALLED MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLYInternal Solutions Port does not operate correctly CHECK THE INTERNAL SOLUTIONS PORT ISP CONNECTIONSMAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Cannot detect flash memory cardSolving paper feed problems Internal print server does not operate correctlyMemory card USB/parallel interface card does not operate correctlySolving print quality problems TURN ON JAM RECOVERYSettings General Settings Print Recovery Paper jam message remains after jam is clearedCHECK THE PAPER SIZE SETTING Characters have jagged or uneven edgesClipped images Fine horizontal lines appear on color pagesCHECK THE PAPER TYPE AND WEIGHT SETTINGS ABCDE ABCDE ABCDEShadow images appear on prints Gray background on printsABCDE Incorrect marginsMAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVEPaper curl Print irregularitiesLOAD PAPER FROM A FRESH PACKAGE AVOID TEXTURED PAPER WITH ROUGH FINISHESAVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING Print is too darkPrint is too light MAKE SURE THE FUSER IS NOT DEFECTIVERepeating defects appear on prints AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTINGLOAD PAPER FROM A FRESH PACKAGE MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONERSkewed print Solid color or black pages appear on printsREPLACE THE PRINT CARTRIDGE REPLACE THE FUSERBlack or white streaks appear on transparencies or paper Streaked horizontal lines appear on printsENSURE THAT THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPEToner fog or background shading appears on a page Toner rubs offSELECT ANOTHER TRAY OR FEEDER MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY PRINT CARTRIDGECHECK THE PAPER TEXTURE SETTING CHECK THE PAPER TYPE SETTINGABCDE ABCDE ABCDE Transparency print quality is poorSolving color quality problems FAQ about color printingWhat is RGB color? What is CMYK color?What is manual color correction? Manual Color menu2 Click Configuration Color Samples Detailed Options What are detailed Color Samples and how do I access them?How can I match a particular color such as a corporate logo? TEMPORARILY DISABLE WEB PROXY SERVERS Embedded Web Server does not openContacting customer support CHECK THE NETWORK CONNECTIONNotices Product informationEdition notice 2010 Lexmark International, Inc All rights reservedUNITED STATES GOVERNMENT RIGHTS TrademarksModular component notice Licensing noticesDirectory FileNoise emission levels Waste from Electrical and Electronic Equipment WEEE directiveStatic sensitivity notice ENERGY STARTemperature information Power consumptionProduct power consumption Laser noticeSleep Mode Off modeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for wireless products Radio interference noticeExposure to radio frequency radiation Industry Canada CanadaNotice to users in the European Union AT EL LI RO Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liabilityAdditional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTLEXMARK SOFTWARE LICENSE AGREEMENT Page Notices ADOBE SYSTEMS INCORPORATED NOTICE MICROSOFT CORPORATION NOTICESIndex NumericsPage Page Page port settings configuring PostScript menu 138 print cartridge Page