C790 Series
Users Guide
January
Machine types 5062 Models 210, 230
Additional printer setup
Contents
Safety information
Exporting and importing a configuration using the Embedded Web Server
Paper and specialty media guide
Securing the printer hard disk and other installed memory
Loading paper and specialty media
Printing
Finding advanced networking and administrator information
Administrative support
Troubleshooting
Maintaining the printer
Solving paper feed problems
Solving home screen applications problems
Solving option problems
Solving print quality problems
Safety information
SAVE THESE INSTRUCTIONS
Thank you for choosing this printer
Learning about theprinter
Finding information about the printer
Selecting a location for the printer
152.4 mm 6.0 in 101.6 mm 4.0 in 609.6 mm 24.0 in. 381 mm 15.0 in
Printer configurations
304.8 mm 12.0 in
Understanding the printer control panel
Description
USB port
Understanding thehomescreen
Understanding the home screen
Using the touch-screen buttons
Sample touch screen
Other touch-screen buttons
Features
Showing or hiding icons on the home screen
Accessing the Embedded Web Server
Customizingthe homescreen
Activating the home screen applications
Eco-Settings
Forms and Favorites
2 Click Device Solutions Solutions eSF, or click Embedded Solutions
Exporting and importing a configuration using the Embedded Web Server
Exporting a configuration
4 Click Configure Export
4 Click Configure Import
Importing a configuration
2 Click Device Solutions Solutions eSF, or click Embedded Solutions
Installing internal options
Additionalprintersetup
Available internal options
Using the security lock feature
Additional printer setup
Accessing the system board
3 Internal print server connector
1 Memory card connector 2 Firmware and flash memory card connectors
Hard disk connector
4 Reattach the system board cover
c Close the cover Additional printer setup
b Align and then turn each screw clockwise to tighten
Installing a memory card
Notch
4 Align the notches on the memory card to the ridges on the connector
6 Reattach the system board cover Additional printer setup
Ridge
Installing a flash memory or firmware card
Plastic pins Metal pins
Installing an Internal Solutions Port
Additional printer setup
5 Remove the metal cover from the ISP opening
Additional printer setup
11 Tighten the long thumbscrew
Additional printer setup
Warning-Potential Damage Do not overtighten the thumbscrew
Installing a printer hard disk
a Using a flathead screwdriver, loosen the screws
3 Locate the appropriate connector on the system board
Additional printer setup
Additional printer setup
To install a printer hard disk directly on the system board
Additional printer setup
4 Reattach the system board cover Additional printer setup
Removing a printer hard disk
Order of installation
Installing optional trays
Supported finishing features
Standard 550-sheet tray Tray Optional 550-sheet trays
Finisher bin
Standard bin
Standard bin Finisher bin
Finishing features
Attaching cables
Printing a menu settings page
Verifying printer setup
Reports Menu Settings Page
Installing the printer software
Setting up the printer software
Printing a network setup page
Using the Internet
2 Double-click Printer Setup Utility or Print Center
Setting up wireless printing
Information you will need to set up the printer on a wireless network
Updating available options in the printer driver
Installing the printer on a wireless network Windows
2 Insert the Software and Documentation CD
Installing the printer on a wireless network Macintosh
Prepare to configure the printer
In Mac OS X version 10.5 or later
Configure the printer for wireless access
Enter the printer information
In Mac OS X version 10.4 or earlier
In Mac OS X version
Configure your computer to use the printer wirelessly
4 Click Default Browser tab More Printers
2 Double-click Printer Setup Utility or Print Center
For Macintosh users
Installing the printer on a wired network
For Windows users
1 Insert the Software and Documentation CD
In Mac OS X version
In Mac OS X version 10.5 or later
In Mac OS X version 10.4 or earlier
2 Double-click Printer Setup Utility or Print Center
For Windows users
7 Click Properties Ports tab
For Macintosh users
d Click the Default Browser tab More Printers
Setting up serial printing
b Double-click Printer Setup Utility or Print Center
b Double-click Printer Setup Utility or Print Center
f Click Continue
b Click Advanced Options Custom Install
a Insert the Software and Documentation CD
d Click Properties
Saving paper and toner
Using recycled paper
Minimizingyour printersenvironmental impact
Conserving supplies
Reducing printer noise
Using Eco-Mode
Saving energy
Avoid paper jams
Using the Embedded Web Server
Adjusting Sleep Mode
Using Hibernate Mode
Using the printer control panel
2 Click Settings General Settings
Adjusting the brightness of the display
2 Click Settings General Settings Sleep Button Settings
Recycling
Recycling Lexmark packaging
Recycling Lexmark products
Returning Lexmark cartridges for reuse or recycling
Configuring Universal paper settings
Setting the paper size and type
Loading paper andspecialtymedia
Loading the standard or optional 550-sheet tray
LTR LGL A4 A4 LTR LGL
5 Load the paper stack with the recommended print side faceup
Loading paper and specialty media
Place letterheads faceup with the header on the left side of the tray
Place the print side facedown for duplex printing
Place pre-punched paper with the holes toward the front of the tray
6 Insert the tray
Loading the 2000-sheet high-capacity feeder
Place letterheads faceup with the header on the left side of the tray
4 Load paper into the tray with the print side faceup
Place pre-punched paper with the holes toward the front of the tray
5 Insert the tray Loading paper and specialty media
Loading the multipurpose feeder
Paper Envelopes Transparencies
Note Avoid scratching or touching the print side
Linking and unlinking trays
Linking trays
Unlinking trays
Paper Menu Bin Setup
2 Click Settings Paper Menu Custom Name type a name Submit
Linking exit bins
Assigning a custom paper type name
Configuring a custom name
Paper Menu Paper Size/Type
Moisture content
Paper characteristics
Weight
Paperandspecialtymediaguide
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Supported paper sizes
C5 Envelope B5 Envelope Other Envelope2
Universal
7 3/4 Envelope Monarch 9 Envelope Com Envelope DL Envelope
X X X X X X X X X X X
Card stock Transparencies1 Labels3
Supported paper types and weights
Paper
Envelopes4
Settings Print Settings Quality Menu Print Mode Black Only
Adjusting toner darkness
b Click Properties, Preferences, Options, or Setup
Printing
Printing from a flash drive
2 Click Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Flash drive
Supported flash drives and file types
File type
Tips on using envelopes
Tips on using letterhead
Tips on using transparencies
Printing specialty documents
Have excessive curl or twist Are stuck together or damaged in any way
Use only new envelopes from undamaged packages
To optimize performance and minimize jams, do not use envelopes that
Have windows, holes, perforations, cutouts, or embossing
Printing confidential and other held jobs
Tips on using card stock
Storing print jobs in the printer
Printing confidential and other held jobs
2 Click Properties, Preferences, Options, or Setup
Printing information pages
Printing a font sample list
Canceling a print job from the computer
Canceling a print job
Canceling a print job from the printer control panel
2 Double-click Utilities Print Center or Printer Setup Utility
5 From the icon bar at the top of the window, click the Delete icon
4 From the printer window, select the print job you want to cancel
Printing
Settings
Understanding printermenus
Menus list
Supplies
Magenta Cartridge
Supplies menu
Cyan Cartridge
Yellow Cartridge
Default Source
Default Source menu
Paper menu
Fuser
Tray x Size
Paper Size/Type menu
Tray x Type
MP Feeder Size
Understanding printer menus
MP Feeder Type
Manual Paper Type
Understanding printer menus
Manual Paper Size
Manual Envelope Size
Paper Texture menu
Configure MP menu
Substitute Size menu
Configure MP
Labels Texture
Glossy Texture
Heavy Glossy Texture
Vinyl Labels Texture
Card Stock Weight
Paper Weight menu
Plain Weight
Transparency Weight
Envelope Weight
Vinyl Labels Weight
Bond Weight
Rough Envelope Weight
Recycled Loading
Paper Loading menu
Card Stock Loading
Glossy Loading
Rough/Cotton Loading
Custom Types menu
Heavy Loading
Custom x Loading
Custom Bin Names menu
Universal Setup menu
Custom Names menu
Custom Name
Output Bin
Bin Setup menu
Configure Bins
Overflow Bin
Menu Settings Page Device Statistics Network Setup Page
Reports menu
Reports menu
Network x Setup Page Profiles List Print Fonts
Standard Network or Network x menus
Network/Ports menu
Active NIC menu
PCL SmartSwitch
Network x Setup
Network Reports menu
Standard Network Setup
Network Buffer
TCP/IP menu
Network Card menu
Network Reports
Enable RARP
IPv6 menu
Netmask Gateway Enable DHCP
Enable BOOTP
Auto Configuration
Wireless menu
Enable IPv6
Set Hostname View Address View Router Address Enable DHCPv6
View Signal Quality View Security Mode
AppleTalk menu
Standard USB menu
PCL SmartSwitch
USB Buffer
PS SmartSwitch
NPA Mode
Job Buffering
PS SmartSwitch
Parallel x menu
PCL SmartSwitch
NPA Mode
Job Buffering
Parallel Mode
Parallel Buffer
Advanced Status
PS SmartSwitch
Serial x menu
PCL SmartSwitch
Mac Binary PS
Menu item
NPA Mode
Understanding printer menus
Serial Buffer
Baud
SMTP Setup menu
Robust XON
Data Bits
Device Userid Device Password Kerberos 5 Realm NTLM Domain
SMTP Timeout
SMTP Server Authentication
Reply Address Use SSL
Confidential Print menu
Miscellaneous Security Settings menu
Security menu
Login Restriction
Verify Job Expiration
Disk Wiping menu
Wiping Mode
Reserve Job Expiration
Manual Method
Security Audit Log menu
Automatic Method
Scheduled Method
Enable NTP
Set Date and Time menu
Configure Log
Current Date and Time Manually Set Date and Time
Display Language
Settings menu
General Settings menu
Eco-Mode
Understanding printer menus
Quiet Mode
Run Initial setup
Keyboard
Paper Sizes
Displayed Information
Date Format
Displayed Information
Home screen customization
Time Format
Audio Feedback
Error Lighting
Output Lighting
Show Bookmarks
Timeouts
Alarms
Timeouts
Timeouts
Print Recovery
Timeouts
Timeouts
Print Recovery
Press Sleep Button
Flash Drive menu
Factory Defaults
Press and Hold Sleep Button
Color
Hole Punch Mode
Paper Source
Collate
Paper Saver Ordering
Paper Saver
Paper Saver Border
Separator Sheets
Printer Language
Setup menu
Black Only Mode
Job Waiting
Print All Order
Job Accounting menu
Resource Save
Job Accounting Log
Disk Near Full Action
Log Action at End of Frequency
Disk Near Full Level
Disk Full Action
Duplex Binding
Finishing menu
Sides Duplex
Copies
Paper Saver Ordering
Hole Punch Mode
Paper Saver
Paper Saver Orientation
Print Resolution
Quality menu
Print Mode
Color Correction
RGB Saturation
RGB Brightness
RGB Contrast
Color Balance
Menu item
Spot Color Replacement Color Adjust
Understanding printer menus
Manual Color
Print Error Pages
Utilities menu
XPS menu
Remove Held Jobs
Print PS Error
PDF menu
PostScript menu
Lock PS Startup Mode
PCL Emulation Settings
PCL Emul menu
Symbol Set
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
MEnv Default =
View Factory Defaults MPF Default = T1 Default = T2 Default =
T3 Default = T4 Default = T5 Default = Env Default = MPaper Default =
Restore Defaults Yes No
Font Size
HTML menu
Font Name
Scale
Margin Size
Help menu
Image menu
Backgrounds
Menu item
Understanding printer menus
Description
Disposing of a hard drive
Statement of Volatility
Securing theprinterharddisk and otherinstalled memory
4 Touch Back, and then Exit Config Menu
Using the printer control panel
3 Touch Wipe All Settings
Erasing volatile memory
Erasing printer hard disk memory
Using the Embedded Web Server
Using the printer control panel
3 Touch Disk Encryption Enable
Configuring printer hard disk encryption
6 Touch Back, and then Exit Config Menu
Using the Embedded Web Server
5 Touch Back, and then Exit Config Menu
Cleaning the printhead lenses
Cleaning the exterior of the printer
Maintainingthe printer
Storing supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies
Ordering supplies
Checking the status of supplies from a network computer
Ordering staple cartridges
Ordering a fuser or a transfer module
Ordering a waste toner bottle
Recommended print cartridge and part number
Replacing supplies
Ordering a cleaning kit
Replacing a print cartridge
4 Unpack a new print cartridge
Maintaining the printer
6 Remove the red packing strip from the new cartridge
Maintaining the printer
Replacing the waste toner bottle
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Using the Embedded Web Server
Adminis trativesupport
Finding advanced networking and administrator information
Checking the virtual display
Viewing reports
Setting up e-mail alerts
2 Click Settings
2 Click Device Status
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Understanding jam numbers and locations
Clearingjams
Avoiding jams
Paper tray recommendations
200-239 24x 250 400-403 431-458 455
Area
Jam numbers
What to do
200 paper jam
201 paper jam
Paper jam in the fuser
202-203 paper jams
Paper jam under the fuser
230 paper jam
24x paper jam
231-239 paper jams
Paper jam in Tray
250 paper jam
Paper jam in the optional trays
400-403 and 460-461 paper jams
431-454, and 456-458 paper jams
455 staple jam
Clearing jams
7 Close the stapler door
4 Close the staple guard
5 Press down on the staple guard until it clicks into place
8 From the printer control panel, touch Continue, jam cleared
Checking an unresponsive printer
Troubleshooting
Adjusting color
Understanding printer messages
Change paper source to paper size paper type
Change paper source to custom string
Change paper source to custom string load orientation
Change paper source to paper size paper type load orientation
Close finisher side door
Disk problem
Error reading USB drive. Remove USB
Close finisher top cover
Install Tray
Install bin
Install envelope feeder
Insert staple cartridge
Load src with size
Load src with custom type name
Load src with custom string
Load src with type size
Load Manual Feeder with paper type paper size
Load Manual Feeder with custom type name
Load Manual Feeder with custom string
Load staples
Reattach bin x - y
Reattach bin
Remove paper from standard output bin
Remove paper from bin
Restore held jobs?
Some held jobs were not restored
Remove paper from all bins
31.xx Missing or defective color cartridge
35 Insufficient memory to support Resource Save feature
36 Printer service required
32.xx color cartridge part number unsupported by device
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
37 Insufficient memory, some Held Jobs were deleted
54 Network x software error
54 Serial option x error
54 Standard network software error
51 Defective flash detected
56 Standard USB port disabled
56 Parallel port x disabled
56 Serial port x disabled
56 Standard parallel port disabled
58 Too many disks installed
57 Configuration change, some held jobs were not restored
58 Input config error
58 Too many flash options installed
61 Remove defective disk
58 Too many trays attached
59 Incompatible output bin
62 Disk full
82.xx Waste toner bottle nearly full
80.xx Replace fuser
80.xx Fuser missing
82.xx Replace waste toner bottle
88.xx color cartridge low
Solving printing problems
1565 Emulation error, load emulation option
88.xx Color cartridge very low
CHECK IF A SUPPLY IS MISSING OR NEEDS REPLACEMENT
Error message about reading USB drive appears
MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTER
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Settings General Settings Print Recovery Page Protect Off
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
TURN OFF THE PAGE PROTECT SETTING
CHANGE THE ENVIRONMENTAL SETTINGS
Job prints from the wrong tray or on the wrong paper
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Incorrect characters print
An application error has occurred
Solving home screen applications problems
Solving option problems
Option does not operate correctly or quits after it is installed
MAKE SURE THE OPTION IS INSTALLED
Paper tray problems
2,000-sheet drawer problems
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Internal Solutions Port does not operate correctly
CHECK THE INTERNAL SOLUTIONS PORT ISP CONNECTIONS
Cannot detect flash memory card
Memory card
Solving paper feed problems
Internal print server does not operate correctly
USB/parallel interface card does not operate correctly
Settings General Settings Print Recovery
Solving print quality problems
TURN ON JAM RECOVERY
Paper jam message remains after jam is cleared
Clipped images
CHECK THE PAPER SIZE SETTING
Characters have jagged or uneven edges
Fine horizontal lines appear on color pages
Shadow images appear on prints
CHECK THE PAPER TYPE AND WEIGHT SETTINGS
ABCDE ABCDE ABCDE
Gray background on prints
MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE
ABCDE
Incorrect margins
MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE
LOAD PAPER FROM A FRESH PACKAGE
Paper curl
Print irregularities
AVOID TEXTURED PAPER WITH ROUGH FINISHES
Print is too light
AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING
Print is too dark
MAKE SURE THE FUSER IS NOT DEFECTIVE
LOAD PAPER FROM A FRESH PACKAGE
Repeating defects appear on prints
AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING
MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
REPLACE THE PRINT CARTRIDGE
Skewed print
Solid color or black pages appear on prints
REPLACE THE FUSER
ENSURE THAT THE FILL PATTERN IS CORRECT
Black or white streaks appear on transparencies or paper
Streaked horizontal lines appear on prints
CHECK THE PAPER TYPE
SELECT ANOTHER TRAY OR FEEDER
Toner fog or background shading appears on a page
Toner rubs off
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY PRINT CARTRIDGE
ABCDE ABCDE ABCDE
CHECK THE PAPER TEXTURE SETTING
CHECK THE PAPER TYPE SETTING
Transparency print quality is poor
What is RGB color?
Solving color quality problems
FAQ about color printing
What is CMYK color?
What is manual color correction?
Manual Color menu
2 Click Configuration Color Samples Detailed Options
What are detailed Color Samples and how do I access them?
How can I match a particular color such as a corporate logo?
Contacting customer support
TEMPORARILY DISABLE WEB PROXY SERVERS
Embedded Web Server does not open
CHECK THE NETWORK CONNECTION
Edition notice
Notices
Product information
2010 Lexmark International, Inc All rights reserved
UNITED STATES GOVERNMENT RIGHTS
Trademarks
Directory
Modular component notice
Licensing notices
File
Static sensitivity notice
Noise emission levels
Waste from Electrical and Electronic Equipment WEEE directive
ENERGY STAR
Product power consumption
Temperature information
Power consumption
Laser notice
Industry Canada compliance statement
Sleep Mode
Off mode
Avis de conformité aux normes de l’industrie du Canada
Exposure to radio frequency radiation
Regulatory notices for wireless products
Radio interference notice
Industry Canada Canada
Notice to users in the European Union
AT EL LI RO
Limited warranty service
Statement of Limited Warranty
Limited warranty
Lexmark International, Inc., Lexington, KY
Extent of limited warranty
Limitation of liability
Additional rights
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT
LEXMARK SOFTWARE LICENSE AGREEMENT
Page
Notices
ADOBE SYSTEMS INCORPORATED NOTICE
MICROSOFT CORPORATION NOTICES
Index
Numerics
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port settings configuring PostScript menu 138 print cartridge
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