Users Guide
January
C790 Series
Machine types 5062 Models 210, 230
Contents
Safety information
Additional printer setup
Exporting and importing a configuration using the Embedded Web Server
Securing the printer hard disk and other installed memory
Loading paper and specialty media
Paper and specialty media guide
Printing
Administrative support
Troubleshooting
Finding advanced networking and administrator information
Maintaining the printer
Solving home screen applications problems
Solving option problems
Solving paper feed problems
Solving print quality problems
Safety information
SAVE THESE INSTRUCTIONS
Learning about theprinter
Thank you for choosing this printer
Finding information about the printer
Selecting a location for the printer
Printer configurations
152.4 mm 6.0 in 101.6 mm 4.0 in 609.6 mm 24.0 in. 381 mm 15.0 in
304.8 mm 12.0 in
Understanding the printer control panel
Description
USB port
Understanding thehomescreen
Understanding the home screen
Using the touch-screen buttons
Sample touch screen
Other touch-screen buttons
Features
Accessing the Embedded Web Server
Customizingthe homescreen
Showing or hiding icons on the home screen
Activating the home screen applications
Eco-Settings
Forms and Favorites
Exporting and importing a configuration using the Embedded Web Server
Exporting a configuration
2 Click Device Solutions Solutions eSF, or click Embedded Solutions
4 Click Configure Export
Importing a configuration
4 Click Configure Import
2 Click Device Solutions Solutions eSF, or click Embedded Solutions
Additionalprintersetup
Installing internal options
Available internal options
Using the security lock feature
Additional printer setup
Accessing the system board
1 Memory card connector 2 Firmware and flash memory card connectors
3 Internal print server connector
Hard disk connector
c Close the cover Additional printer setup
4 Reattach the system board cover
b Align and then turn each screw clockwise to tighten
Installing a memory card
4 Align the notches on the memory card to the ridges on the connector
6 Reattach the system board cover Additional printer setup
Notch
Ridge
Installing a flash memory or firmware card
Plastic pins Metal pins
Installing an Internal Solutions Port
Additional printer setup
5 Remove the metal cover from the ISP opening
Additional printer setup
Additional printer setup
11 Tighten the long thumbscrew
Warning-Potential Damage Do not overtighten the thumbscrew
Installing a printer hard disk
3 Locate the appropriate connector on the system board
a Using a flathead screwdriver, loosen the screws
Additional printer setup
Additional printer setup
To install a printer hard disk directly on the system board
Additional printer setup
4 Reattach the system board cover Additional printer setup
Removing a printer hard disk
Order of installation
Installing optional trays
Supported finishing features
Standard 550-sheet tray Tray Optional 550-sheet trays
Standard bin
Finisher bin
Standard bin Finisher bin
Finishing features
Attaching cables
Verifying printer setup
Printing a menu settings page
Reports Menu Settings Page
Setting up the printer software
Printing a network setup page
Installing the printer software
Using the Internet
Setting up wireless printing
Information you will need to set up the printer on a wireless network
2 Double-click Printer Setup Utility or Print Center
Updating available options in the printer driver
Installing the printer on a wireless network Windows
2 Insert the Software and Documentation CD
Installing the printer on a wireless network Macintosh
Prepare to configure the printer
Configure the printer for wireless access
Enter the printer information
In Mac OS X version 10.5 or later
In Mac OS X version 10.4 or earlier
Configure your computer to use the printer wirelessly
4 Click Default Browser tab More Printers
In Mac OS X version
2 Double-click Printer Setup Utility or Print Center
Installing the printer on a wired network
For Windows users
For Macintosh users
1 Insert the Software and Documentation CD
In Mac OS X version 10.5 or later
In Mac OS X version 10.4 or earlier
In Mac OS X version
2 Double-click Printer Setup Utility or Print Center
7 Click Properties Ports tab
For Windows users
For Macintosh users
Setting up serial printing
b Double-click Printer Setup Utility or Print Center
d Click the Default Browser tab More Printers
b Double-click Printer Setup Utility or Print Center
b Click Advanced Options Custom Install
a Insert the Software and Documentation CD
f Click Continue
d Click Properties
Using recycled paper
Minimizingyour printersenvironmental impact
Saving paper and toner
Conserving supplies
Using Eco-Mode
Saving energy
Reducing printer noise
Avoid paper jams
Adjusting Sleep Mode
Using Hibernate Mode
Using the Embedded Web Server
Using the printer control panel
Adjusting the brightness of the display
2 Click Settings General Settings Sleep Button Settings
2 Click Settings General Settings
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Setting the paper size and type
Configuring Universal paper settings
Loading paper andspecialtymedia
Loading the standard or optional 550-sheet tray
LTR LGL A4 A4 LTR LGL
5 Load the paper stack with the recommended print side faceup
Loading paper and specialty media
Place the print side facedown for duplex printing
Place pre-punched paper with the holes toward the front of the tray
Place letterheads faceup with the header on the left side of the tray
6 Insert the tray
Loading the 2000-sheet high-capacity feeder
4 Load paper into the tray with the print side faceup
Place pre-punched paper with the holes toward the front of the tray
Place letterheads faceup with the header on the left side of the tray
5 Insert the tray Loading paper and specialty media
Loading the multipurpose feeder
Paper Envelopes Transparencies
Note Avoid scratching or touching the print side
Linking and unlinking trays
Linking trays
Paper Menu Bin Setup
2 Click Settings Paper Menu Custom Name type a name Submit
Unlinking trays
Linking exit bins
Configuring a custom name
Assigning a custom paper type name
Paper Menu Paper Size/Type
Paper characteristics
Weight
Moisture content
Paperandspecialtymediaguide
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Storing paper
Supported paper sizes, types, and weights
Supported paper sizes
Universal
7 3/4 Envelope Monarch 9 Envelope Com Envelope DL Envelope
C5 Envelope B5 Envelope Other Envelope2
X X X X X X X X X X X
Supported paper types and weights
Paper
Card stock Transparencies1 Labels3
Envelopes4
Adjusting toner darkness
b Click Properties, Preferences, Options, or Setup
Settings Print Settings Quality Menu Print Mode Black Only
Printing
2 Click Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Flash drive
File type
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Printing specialty documents
Use only new envelopes from undamaged packages
To optimize performance and minimize jams, do not use envelopes that
Have excessive curl or twist Are stuck together or damaged in any way
Have windows, holes, perforations, cutouts, or embossing
Tips on using card stock
Printing confidential and other held jobs
Storing print jobs in the printer
2 Click Properties, Preferences, Options, or Setup
Printing information pages
Printing confidential and other held jobs
Printing a font sample list
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
2 Double-click Utilities Print Center or Printer Setup Utility
4 From the printer window, select the print job you want to cancel
5 From the icon bar at the top of the window, click the Delete icon
Printing
Understanding printermenus
Menus list
Settings
Supplies
Supplies menu
Cyan Cartridge
Magenta Cartridge
Yellow Cartridge
Default Source menu
Paper menu
Default Source
Fuser
Paper Size/Type menu
Tray x Size
Tray x Type
Understanding printer menus
MP Feeder Size
MP Feeder Type
Understanding printer menus
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Configure MP
Glossy Texture
Heavy Glossy Texture
Labels Texture
Vinyl Labels Texture
Paper Weight menu
Plain Weight
Card Stock Weight
Transparency Weight
Vinyl Labels Weight
Bond Weight
Envelope Weight
Rough Envelope Weight
Paper Loading menu
Card Stock Loading
Recycled Loading
Glossy Loading
Custom Types menu
Heavy Loading
Rough/Cotton Loading
Custom x Loading
Universal Setup menu
Custom Names menu
Custom Bin Names menu
Custom Name
Bin Setup menu
Configure Bins
Output Bin
Overflow Bin
Reports menu
Reports menu
Menu Settings Page Device Statistics Network Setup Page
Network x Setup Page Profiles List Print Fonts
Network/Ports menu
Active NIC menu
Standard Network or Network x menus
PCL SmartSwitch
Network Reports menu
Standard Network Setup
Network x Setup
Network Buffer
Network Card menu
TCP/IP menu
Network Reports
IPv6 menu
Netmask Gateway Enable DHCP
Enable RARP
Enable BOOTP
Wireless menu
Enable IPv6
Auto Configuration
Set Hostname View Address View Router Address Enable DHCPv6
AppleTalk menu
Standard USB menu
View Signal Quality View Security Mode
PCL SmartSwitch
PS SmartSwitch
NPA Mode
USB Buffer
Job Buffering
Parallel x menu
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Parallel Mode
Parallel Buffer
Job Buffering
Advanced Status
Serial x menu
PCL SmartSwitch
PS SmartSwitch
Mac Binary PS
NPA Mode
Understanding printer menus
Menu item
Serial Buffer
SMTP Setup menu
Robust XON
Baud
Data Bits
SMTP Timeout
SMTP Server Authentication
Device Userid Device Password Kerberos 5 Realm NTLM Domain
Reply Address Use SSL
Miscellaneous Security Settings menu
Security menu
Confidential Print menu
Login Restriction
Disk Wiping menu
Wiping Mode
Verify Job Expiration
Reserve Job Expiration
Security Audit Log menu
Automatic Method
Manual Method
Scheduled Method
Set Date and Time menu
Configure Log
Enable NTP
Current Date and Time Manually Set Date and Time
Settings menu
General Settings menu
Display Language
Eco-Mode
Quiet Mode
Run Initial setup
Understanding printer menus
Keyboard
Paper Sizes
Displayed Information
Displayed Information
Home screen customization
Date Format
Time Format
Error Lighting
Output Lighting
Audio Feedback
Show Bookmarks
Alarms
Timeouts
Timeouts
Timeouts
Timeouts
Timeouts
Print Recovery
Print Recovery
Flash Drive menu
Factory Defaults
Press Sleep Button
Press and Hold Sleep Button
Hole Punch Mode
Paper Source
Color
Collate
Paper Saver
Paper Saver Border
Paper Saver Ordering
Separator Sheets
Setup menu
Black Only Mode
Printer Language
Job Waiting
Job Accounting menu
Resource Save
Print All Order
Job Accounting Log
Log Action at End of Frequency
Disk Near Full Level
Disk Near Full Action
Disk Full Action
Finishing menu
Sides Duplex
Duplex Binding
Copies
Hole Punch Mode
Paper Saver
Paper Saver Ordering
Paper Saver Orientation
Quality menu
Print Mode
Print Resolution
Color Correction
RGB Brightness
RGB Contrast
RGB Saturation
Color Balance
Spot Color Replacement Color Adjust
Understanding printer menus
Menu item
Manual Color
Utilities menu
XPS menu
Print Error Pages
Remove Held Jobs
PDF menu
PostScript menu
Print PS Error
Lock PS Startup Mode
PCL Emul menu
Symbol Set
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
View Factory Defaults MPF Default = T1 Default = T2 Default =
T3 Default = T4 Default = T5 Default = Env Default = MPaper Default =
MEnv Default =
Restore Defaults Yes No
HTML menu
Font Name
Font Size
Scale
Help menu
Image menu
Margin Size
Backgrounds
Understanding printer menus
Menu item
Description
Statement of Volatility
Disposing of a hard drive
Securing theprinterharddisk and otherinstalled memory
Using the printer control panel
3 Touch Wipe All Settings
4 Touch Back, and then Exit Config Menu
Erasing volatile memory
Using the Embedded Web Server
Erasing printer hard disk memory
Using the printer control panel
Configuring printer hard disk encryption
6 Touch Back, and then Exit Config Menu
3 Touch Disk Encryption Enable
Using the Embedded Web Server
5 Touch Back, and then Exit Config Menu
Cleaning the exterior of the printer
Cleaning the printhead lenses
Maintainingthe printer
Storing supplies
Checking the status of supplies
Ordering supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
Ordering a fuser or a transfer module
Ordering a waste toner bottle
Ordering staple cartridges
Recommended print cartridge and part number
Ordering a cleaning kit
Replacing supplies
Replacing a print cartridge
4 Unpack a new print cartridge
Maintaining the printer
6 Remove the red packing strip from the new cartridge
Maintaining the printer
Replacing the waste toner bottle
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Adminis trativesupport
Finding advanced networking and administrator information
Using the Embedded Web Server
Checking the virtual display
Setting up e-mail alerts
2 Click Settings
Viewing reports
2 Click Device Status
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Clearingjams
Avoiding jams
Understanding jam numbers and locations
Paper tray recommendations
Area
Jam numbers
200-239 24x 250 400-403 431-458 455
What to do
200 paper jam
201 paper jam
202-203 paper jams
Paper jam in the fuser
Paper jam under the fuser
230 paper jam
231-239 paper jams
24x paper jam
Paper jam in Tray
250 paper jam
Paper jam in the optional trays
400-403 and 460-461 paper jams
431-454, and 456-458 paper jams
455 staple jam
Clearing jams
4 Close the staple guard
5 Press down on the staple guard until it clicks into place
7 Close the stapler door
8 From the printer control panel, touch Continue, jam cleared
Troubleshooting
Adjusting color
Checking an unresponsive printer
Understanding printer messages
Change paper source to custom string
Change paper source to custom string load orientation
Change paper source to paper size paper type
Change paper source to paper size paper type load orientation
Disk problem
Error reading USB drive. Remove USB
Close finisher side door
Close finisher top cover
Install bin
Install envelope feeder
Install Tray
Insert staple cartridge
Load src with custom type name
Load src with custom string
Load src with size
Load src with type size
Load Manual Feeder with custom type name
Load Manual Feeder with custom string
Load Manual Feeder with paper type paper size
Load staples
Reattach bin
Reattach bin x - y
Remove paper from standard output bin
Restore held jobs?
Some held jobs were not restored
Remove paper from bin
Remove paper from all bins
35 Insufficient memory to support Resource Save feature
36 Printer service required
31.xx Missing or defective color cartridge
32.xx color cartridge part number unsupported by device
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some Held Jobs were deleted
54 Serial option x error
54 Standard network software error
54 Network x software error
51 Defective flash detected
56 Parallel port x disabled
56 Serial port x disabled
56 Standard USB port disabled
56 Standard parallel port disabled
57 Configuration change, some held jobs were not restored
58 Input config error
58 Too many disks installed
58 Too many flash options installed
58 Too many trays attached
59 Incompatible output bin
61 Remove defective disk
62 Disk full
80.xx Replace fuser
80.xx Fuser missing
82.xx Waste toner bottle nearly full
82.xx Replace waste toner bottle
Solving printing problems
1565 Emulation error, load emulation option
88.xx color cartridge low
88.xx Color cartridge very low
Error message about reading USB drive appears
MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTER
CHECK IF A SUPPLY IS MISSING OR NEEDS REPLACEMENT
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
TURN OFF THE PAGE PROTECT SETTING
Settings General Settings Print Recovery Page Protect Off
CHANGE THE ENVIRONMENTAL SETTINGS
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Solving home screen applications problems
Solving option problems
An application error has occurred
Option does not operate correctly or quits after it is installed
Paper tray problems
2,000-sheet drawer problems
MAKE SURE THE OPTION IS INSTALLED
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Internal Solutions Port does not operate correctly
CHECK THE INTERNAL SOLUTIONS PORT ISP CONNECTIONS
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Cannot detect flash memory card
Solving paper feed problems
Internal print server does not operate correctly
Memory card
USB/parallel interface card does not operate correctly
Solving print quality problems
TURN ON JAM RECOVERY
Settings General Settings Print Recovery
Paper jam message remains after jam is cleared
CHECK THE PAPER SIZE SETTING
Characters have jagged or uneven edges
Clipped images
Fine horizontal lines appear on color pages
CHECK THE PAPER TYPE AND WEIGHT SETTINGS
ABCDE ABCDE ABCDE
Shadow images appear on prints
Gray background on prints
ABCDE
Incorrect margins
MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE
MAKE SURE THE TRANSFER BELT IS NOT DEFECTIVE
Paper curl
Print irregularities
LOAD PAPER FROM A FRESH PACKAGE
AVOID TEXTURED PAPER WITH ROUGH FINISHES
AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING
Print is too dark
Print is too light
MAKE SURE THE FUSER IS NOT DEFECTIVE
Repeating defects appear on prints
AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING
LOAD PAPER FROM A FRESH PACKAGE
MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
Skewed print
Solid color or black pages appear on prints
REPLACE THE PRINT CARTRIDGE
REPLACE THE FUSER
Black or white streaks appear on transparencies or paper
Streaked horizontal lines appear on prints
ENSURE THAT THE FILL PATTERN IS CORRECT
CHECK THE PAPER TYPE
Toner fog or background shading appears on a page
Toner rubs off
SELECT ANOTHER TRAY OR FEEDER
MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY PRINT CARTRIDGE
CHECK THE PAPER TEXTURE SETTING
CHECK THE PAPER TYPE SETTING
ABCDE ABCDE ABCDE
Transparency print quality is poor
Solving color quality problems
FAQ about color printing
What is RGB color?
What is CMYK color?
What is manual color correction?
Manual Color menu
What are detailed Color Samples and how do I access them?
2 Click Configuration Color Samples Detailed Options
How can I match a particular color such as a corporate logo?
TEMPORARILY DISABLE WEB PROXY SERVERS
Embedded Web Server does not open
Contacting customer support
CHECK THE NETWORK CONNECTION
Notices
Product information
Edition notice
2010 Lexmark International, Inc All rights reserved
UNITED STATES GOVERNMENT RIGHTS
Trademarks
Modular component notice
Licensing notices
Directory
File
Noise emission levels
Waste from Electrical and Electronic Equipment WEEE directive
Static sensitivity notice
ENERGY STAR
Temperature information
Power consumption
Product power consumption
Laser notice
Sleep Mode
Off mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
Regulatory notices for wireless products
Radio interference notice
Exposure to radio frequency radiation
Industry Canada Canada
Notice to users in the European Union
AT EL LI RO
Statement of Limited Warranty
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
Extent of limited warranty
Limitation of liability
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT
Additional rights
LEXMARK SOFTWARE LICENSE AGREEMENT
Page
Notices
ADOBE SYSTEMS INCORPORATED NOTICE
MICROSOFT CORPORATION NOTICES
Index
Numerics
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Page
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port settings configuring PostScript menu 138 print cartridge
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