Lexmark C790 Paper tray problems, 2,000-sheet drawer problems, Make Sure The Option Is Installed

CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER

1Turn the printer off.

2Unplug the printer.

3Check the connection between the option and the printer.

MAKE SURE THE OPTION IS INSTALLED

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.

MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER

It may be necessary to manually add the option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 45.

MAKE SURE THE OPTION IS SELECTED

From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.

Paper tray problems

Try one or more of the following:

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure the paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

RESET THE PRINTER

Turn the printer off, wait about 10 seconds, and then turn the printer on.

MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.

2,000-sheet drawer problems

CHECK THE DRAWER CONNECTION

Make sure the 2,000-sheet drawer is properly connected to the printer.

Troubleshooting

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