Lexmark C790 manual Solving print quality problems, Paper jam message remains after jam is cleared

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

CHECK THE PAPER PATH

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Jammed pages are not reprinted

TURN ON JAM RECOVERY

1From the home screen, navigate to:

> Settings > General Settings > Print Recovery

2Touch the arrows next to Jam Recovery until On or Auto appears.

3Touch .

Solving print quality problems

If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement.

Printer is printing blank pages

Try one or more of the following:

MAKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE

Remove the cartridge and make sure the packing material is properly removed. Reinstall the cartridge.

Troubleshooting

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