Returns You must send the product prepaid, in the original box, and with the original packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number, include the following information on a piece of paper inside the box:
∙Your name
∙Your address
∙Your phone number
∙The RMA number
∙A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. FedEx packing or
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
CONTACT
US
WORLD HEADQUARTERS - CHAUVET® |
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General Information | Technical Support | ||
Address:5200 NW 108th Avenue | Voice: | (954) | |
| Sunrise, FL 33351 | Fax: | (954) |
Voice: | (954) | Email: | tech@chauvetlighting.com |
Fax: | (954) | World Wide Web | |
Toll free: (800) | |||
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| www.chauvetlighting.com | |
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd. |
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General Information | Technical Support | ||
Address:Unit 1C | Email: | uktech@chauvetlighting.com | |
| Brookhill Road Industrial Estate | World Wide Web | |
| Pinxton, Nottingham, UK | ||
| NG16 6NT | www.chauvetlighting.co.uk | |
Voice: | +44 (0)1773 511115 |
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Fax: | +44 (0)1773 511110 |
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MEXICO - CHAUVET® Mexico |
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General Information | Technical Support | ||
Address:Av. Santa Ana 30 | Email: | servicio@chauvet.com.mx | |
| Parque Industrial Lerma | World Wide Web | |
| Lerma, Mexico C.P. 52000 | ||
Voice: | +52 (728) | www.chauvet.com.mx | |
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to request support or to return a product. Visit our website for contact details.
