9
Installing the CTX2500 Card in the Cisco ONS 15310-MA
78-17333-01
Obtaining Additional Publications and Information
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely
degraded) or if you do not have Internet access, contact Cisco TACby telephone. Cisco TACengineers
are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

Toensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negativelyaffected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain functional. Youand Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is availablefrom various online
and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go
to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
•The Cisco ProductCatalog describes the networking products offered by Cisco Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Presspublishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefitfrom these publications. For current Cisco Press titles and other
information, go to Cisco Press online at this URL:
http://www.ciscopress.com