CHAPT ER
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Cisco 1760 Modular Access Router Hardware Installation Guide
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Troubleshooting
Use the information in this chapter to help isolate problems with the router or to
rule out the router as the source of the problem.
This chapter contains the following sections:
•Contacting Your Cisco Reseller
•Recovering a Lost Password
•Problem-Solving

Contacting Your Cisco Reseller

If you cannot locate the source of a problem, contact your local reseller for advice.
Before you call, you should have the following information ready:
•Chassis type and serial number
•Maintenance agreement or warranty information
•Cisco IOS release installed on your router
•Date you received the router
•Brief description of the problem
•Brief description of the steps you have taken to isolate the problem
•Output from the show tech-support EXEC command