Cisco Systems 350, 340 manual Obtaining Technical Assistance, Cisco TAC Website, Opening a TAC Case

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Cisco Aironet Access Point Hardware Installation Guide

 

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Cisco Systems 350 Obtaining Technical Assistance, Cisco TAC Website, Opening a TAC Case, TAC Case Priority Definitions

340, 350 specifications

Cisco Systems has long been a prominent player in the realm of networking and communications technology. Among its comprehensive product lineup, the Cisco 350 and 340 series of switches stand out as reliable solutions for businesses looking to enhance their network performance.

The Cisco 350 series, often referred to for its accessibility and performance, is designed for small to medium-sized enterprises. It offers a versatile set of features that cater to various networking needs. Key characteristics include a range of models supporting 10/100/1000 Mbps Ethernet ports, which allow for high-speed connectivity. The series also supports PoE (Power over Ethernet) capabilities, enabling devices such as IP phones and wireless access points to receive power directly through the network connection. This not only simplifies deployment but also minimizes the need for additional power supplies.

Cisco's Intelligent Prosumer Networking features are incorporated into the 350 series, enabling enhanced security and management capabilities. The switches provide Layer 2 and Layer 3 functionality for routing and switching, allowing users to segment their networks efficiently and reduce broadcast traffic. Additionally, Quality of Service (QoS) features prioritize critical applications, ensuring a smooth user experience without interruptions.

On the other side, the Cisco 340 series builds on similar performance foundations but targets environments requiring even more robust capabilities. It includes advanced features such as StackWise technology, which provides scalability and redundancy. This allows multiple switches to operate as a single unit, improving network resilience and simplifying management.

Both the 350 and 340 series incorporate Cisco's Smart Group technology, facilitating streamlined configuration and easier monitoring of network performance. Furthermore, with Cisco DNA (Digital Network Architecture) capabilities, these switches can support automation and insights through analytics, enabling IT teams to respond rapidly to network demands.

In terms of security, both series are equipped with advanced features that prevent unauthorized access and support secure management protocols. They include features like Access Control Lists (ACLs) and storm control, further protecting network integrity.

Overall, whether you opt for the Cisco 350 or 340 series, you will benefit from a robust set of features designed for modern networking challenges, along with the innovation and reliability that Cisco Systems is known for. These switches provide scalable, efficient, and secure solutions to support business growth and operational efficiency.