Cisco Systems 340, 350 Troubleshooting

CHAPT ER

4-1

Cisco Aironet Access Point Hardware Installation Guide

OL-0738-02

Troubleshooting

This chapter provides troubleshooting procedures for basic problems with the access point. For the most

up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at

http://www.cisco.com/tac. Select Wireless LAN under Top Issues.

Sections in this chapter include:

•Checking the Top Panel Indicators

•Checking Basic Settings

•Resetting to the Default Configuration

Contents

Main Page CONTENTS Page Page Page Preface Objectives Audience Organization Conventions Related Publications Obtaining Documentation Cisco.com Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco TAC Website Opening a TAC Case TAC Case Priority Definitions Obtaining Additional Publications and Information Page Overview Key Features Inline Power Omni-Directional Antennas Ethernet and Serial Ports Ethernet Port Serial Port Metal Enclosure Indicators Network Configuration Examples Root Unit on a Wired LAN Repeater Unit That Extends Wireless Range Central Unit in an All-Wireless Network Access Point (Root Unit) Access Point Specifications Page Page Installation Cautions and Warnings Installation Guidelines Basic Guidelines Special Considerations Coverage Options Minimal Overlap Coverage Option Multiple Overlapping Networks Coverage Option Heavy Overlap Coverage Option Site Surveys Unpacking the Access Point Package Contents Connecting the Ethernet and Power Cables Connecting Cables on 340 Series Access Points 2-8 Cisco Aironet Access Point Hardware Installation Guide OL-0738-02 Chapter2 Installation Connecting the Ethernet and Power Cables Connecting Cables on 350 Series Access Points Follow these steps to connect the Ethernet cable and power supply on 350 series access points: Ethernet cable. Figure 2-4 shows the three power options for the access point. Figure 2-4 Access Point Power Options Power options include: Page Page Basic Configuration Before You Start Summary of Configuration Steps Using the IP Setup Utility Obtaining and Installing IPSU Finding the Access Points IP Address Setting the Access Points IP Address and SSID Entering Basic Settings Using an Internet Browser Page Using a Terminal Emulator Selecting Pages and Settings Applying Changes to the Configuration Assigning Basic Settings Page Page Default Basic Settings Troubleshooting Checking the Top Panel Indicators Checking Basic Settings SSID WEP Keys Resetting to the Default Configuration Steps for Firmware Versions 11.07 or Later Steps for Firmware Versions 11.06 or Earlier Determining the Boot-Block Version Reconfiguration Steps for Boot Block Version 1.01 or Earlier Reconfiguration Steps for Boot Block Version 1.02 or Later Page Page A-2 Explosive Device Proximity Warning A-3 Lightning Activity Warning Installation Warning Circuit Breaker (15A) Warning A-4 A-5 A-6 Power Injector Warning A-7 Page APPENDIX B Declarations of Conformity and Regulatory Information Manufacturers Federal Communication Commission Declaration of Conformity Statement Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Department of Communications Canada Canadian Compliance Statement European Community, Switzerland, Norway, Iceland, and Liechtenstein Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC Declaration of Conformity for RF Exposure Guidelines for Operating Cisco Aironet Access Points and Bridges in Japan Japanese Translation English Translation 03-5549-6500 Declaration of Conformity Statements Declaration of Conformity Statement for European Union Countries Page INDEX A B C I L M N T U V W