Cisco Systems 78-14784-02 Problems During First Startup, Workstation” section on page 2-6 or the

Chapter 3 Troubleshooting

Problems During First Startup

Problems During First Startup

Table 3-1lists problems that could occur the first time you turn on the router.

Table 3-1 Problems During First Startup

Symptom	Problem		Solutions
All LEDs,	No power to router.		Perform the following tasks in order:
including OK			1.	Make sure that the power switch is set to ON.
LED, are off.
			2.	Make sure that all connections to and from the power
				supply are secure.
			3.	Make sure that the power outlet has power.
			4.	If the problem continues, the power supply could be
				faulty. Contact your Cisco reseller.
No connection to	A cable-related		Perform the following tasks in order:
modem or	problem:		1.	To make sure that you have cabled the device
Ethernet switch.
	•	Improperly		correctly, see the “Connecting a Server, PC, or
(Internet LED is
		connected cable.		Workstation” section on page 2-6 or the
off.)
	•	Damaged cable.		“Connecting a Broadband Modem” section on
				page 2-10.
			2.	Make sure that the connectors at both ends of the
				cable are securely seated.
			3.	Make sure that the cable is not physically damaged.
				If it is damaged, order another cable from Cisco, or
				replace it with a similar cable.

	Cisco 831 Router and SOHO 91 Router Hardware Installation Guide
3-2	78-14784-02