Chapter 3 Troubleshooting

Problems During First Startup

Problems During First Startup

Table 3-1lists problems that could occur the first time you turn on the router.

Table 3-1 Problems During First Startup

Symptom

Problem

Solutions

 

 

 

All LEDs,

No power to router.

Perform the following tasks in order:

including OK

 

 

1.

Make sure that the power switch is set to ON.

LED, are off.

 

 

 

 

2.

Make sure that all connections to and from the power

 

 

 

 

 

 

 

supply are secure.

 

 

 

3.

Make sure that the power outlet has power.

 

 

 

4.

If the problem continues, the power supply could be

 

 

 

 

faulty. Contact your Cisco reseller.

 

 

 

No connection to

A cable-related

Perform the following tasks in order:

modem or

problem:

1.

To make sure that you have cabled the device

Ethernet switch.

 

 

Improperly

 

correctly, see the “Connecting a Server, PC, or

(Internet LED is

 

 

connected cable.

 

Workstation” section on page 2-6 or the

off.)

 

 

Damaged cable.

 

“Connecting a Broadband Modem” section on

 

 

 

 

page 2-10.

 

 

 

 

 

 

 

2.

Make sure that the connectors at both ends of the

 

 

 

 

cable are securely seated.

 

 

 

3.

Make sure that the cable is not physically damaged.

 

 

 

 

If it is damaged, order another cable from Cisco, or

 

 

 

 

replace it with a similar cable.

 

 

 

 

 

 

Cisco 831 Router and SOHO 91 Router Hardware Installation Guide

3-2

78-14784-02

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Cisco Systems 78-14784-02 manual Problems During First Startup, Symptom Problem Solutions

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