Cisco Systems 78-14784-02 Troubleshooting, Before You Call Your Cisco Reseller, C H A P T E R

C H A P T E R 3

Troubleshooting

This chapter describes problems that could occur with the router hardware, possible causes of the problems, and steps for solving the problems. The problems are grouped as follows:

•Problems During First Startup

•Problems After Router Is Running

For more information on problems that could occur with the software, refer to the Cisco 800 Series Software Configuration Guide.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, have the following information ready:

•Router model and serial number (on the back panel)

•Maintenance agreement or warranty information

•Date you received your router

•Brief description of the problem

•Brief description of the steps you have taken to solve the problem

	Cisco 831 Router and SOHO 91 Router Hardware Installation Guide
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