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Chapter 43 Cisco Unified IP Phones
Softkey Templates
Tip To refresh the softkeys for an application in the nonstandard softkey template, choose the standard softkey template that is already associated with the nonstandard softkey template. For example, if the administrator originally copied the Standard User template and deleted some buttons, choose the Standard User softkey template by clicking on the Add Application button. This adds the buttons that are included in the chosen softkey template.
The number of softkeys in any given call state cannot exceed 16. A message displays, and the add application procedure stops when the maximum number of softkeys is reached. The administrator must manually remove some softkeys from the call state before trying to add another application to the template.
The Delete Application button allows the administrator to delete application softkey templates that are associated with a nonstandard softkey template. Only the softkeys that are associated with the application get deleted. When softkeys are commonly shared between applications, they remain in the softkey template until the last application that shares the softkeys is removed from the softkey template.
Configure Softkey Layout
The administrator can configure softkey sets for each call state for a nonstandard softkey template. When the administrator chooses Configure Softkey Layout from the Related Links
The Softkey Layout Configuration pane contains the following fields:
•Call
Table | Call States |
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Call State |
| Description |
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Connected |
| Displays when call is connected |
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Connected Conference | Consultation call for conference in connected call state | |
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Connected Transfer | Consultation call for transfer in connected call state | |
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Digits After First | ||
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Off Hook |
| Dial tone presented to phone |
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Off Hook With Feature | ||
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On Hold |
| Call on hold |
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On Hook |
| No call exists for that phone. |
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Remote In Use |
| Another device that shares the same line uses call. |
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Ring In |
| Call received and ringing |
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Ring Out |
| Call initiated and the destination ringing |
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| Cisco Unified CallManager System Guide |
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