Cisco Systems 7900 manual Call Park, Call Pickup, 43-23

Chapter 43 Cisco Unified IP Phones

Phone Features

Cisco Unified CallManager provides a service parameter (CFA Destination Override) that allows the administrator to override Call Forward All (CFA) when the target of the CFA calls the initiator of the CFA, so the CFA target can reach the initiator for important calls. In other words, when the user to whom calls are being forwarded (the target) calls the user whose calls are being forwarded (the initiator), the phone of the initiator rings instead of the call being forwarded back to the target. The override works whether the CFA target phone number is internal or external.

When the CFA Destination Override service parameter is set to False (the default value), no override occurs. Ensure the service parameter is set to True for CFA override to work. See Service Parameters Configuration in the Cisco Unified CallManager Administration Guide for information about configuring service parameters.

Note CFA override only takes place if the CFA destination matches the calling party and the CFA Destination Override service parameter is set to True. If the service parameter is set to True and the calling party does not match the CFA destination, CFA override does not take place, and the CFA remains in effect.

Call Park

Call park allows a user to place a call on hold, so anyone who is configured to use call park on the Cisco Unified CallManager system can retrieve it.

For example, if a user is on an active call at extension 1000, the user can park the call to a call park extension such as 1234, and another user can dial 1234 to retrieve the call.

To use call park, you must add the call park extension (in this case, 1234) in Cisco Unified CallManager Administration when you are configuring phone features. For more information about call park, refer to Call Park in the Cisco Unified CallManager Features and Services Guide.

Call Pickup

Cisco Unified CallManager provides the following types of call pickup:

•Call pickup—Allows you to answer a ringing phone in your designated call pickup group.

•Group call pickup—Allows you to answer incoming calls in another pickup group.

•Other group call pickup—Allows you to answer incoming calls in a pickup group that is associated with your own group.

All three types of call pickup can operate automatically or manually. If the service parameter, AutoCallPickupEnabled, is enabled, the Cisco Unified CallManager automatically connects you to the incoming call after you press one of the following softkeys on the phone:

•Pickup—For call pickup (calls in your own pickup group)

•GPickup—For group call pickup (calls in another pickup group)

•OPickup—For other group call pickup (calls in a pickup group that is associated with your own pickup group)

After the call pickup feature is automated, you need to use only one keystroke for a call connection except for group call pickup. You dial the DN of that other pickup group after you press the GPickup softkey on the phone.

Note CTI applications support monitoring of the party whose call is picked up. CTI applications do not support monitoring of the pickup requester or the destination of the call that is picked up. Hence, Cisco Unified CallManager Assistant does not support auto call pickup (one-touch call pickup).

	Cisco Unified CallManager System Guide
OL-14153-01		43-23