Chapter 9 Troubleshooting the Cisco IP Phone Models 7905G and 7912G

Contacting TAC

Related Topics

General Troubleshooting Tips, page 9-1

Contacting TAC, page 9-5

Debugging, page 9-5

Contacting TAC

If you need to contact the Cisco Technical Assistance Center (TAC) as explained in the “Obtaining Technical Assistance” section on page xiv, be prepared to provide the following information:

Product type.

Software version number, hardware version number, and serial number. To identify these numbers from a phone, choose Menu > Settings > Status > Firmware Versions. You can also identify the MAC address from the Device Information area of the Cisco IP Phone web page.

MAC address. To identify this information from a phone, choose Menu > Settings > Network Configuration and scroll to the MAC Address parameter. You can also identify the MAC address from the Device Information area of the Cisco IP Phone web page.

Debugging

You can collect information relating to the operations of a Cisco IP Phone and store this information in a log file on a server that you specify.This information can be useful for debugging and troubleshooting.

To collect information for debugging, you will need the prserv.exe tool. This tool is bundled with the Cisco IP Phone software.

 

 

Cisco IP Phone Models 7905G and 7912G Administrator Guide (SIP)

 

 

 

 

 

 

OL-4277-01

 

 

9-5

 

 

 

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Cisco Systems 7912G, 7905G manual Contacting TAC, Debugging

7912G, 7905G specifications

Cisco Systems is a leading provider of networking and telecommunications equipment, and among its extensive range of products, the Cisco 7900 Series of IP phones has made a notable impact in enterprise communication. Key models in this series include the Cisco 7905G, 7912G, and 7902G, each designed to enhance productivity through advanced features, intuitive interfaces, and robust technology.

The Cisco 7905G is designed for basic telephony needs and is ideal for administrative environments or areas with high call volumes. It features a large single-line LCD display, providing users with clear visibility of call information. The phone supports Power over Ethernet (PoE), making installation easier and reducing clutter by eliminating the need for an additional power supply. Its hands-free and headset support enhances user convenience, allowing for easy multitasking during calls.

Moving on to the Cisco 7912G, this model is designed for more demanding communication requirements. It features a larger, backlit display, providing improved visibility in various lighting conditions. The Cisco 7912G supports up to 12 programmable line or feature keys, giving users the flexibility to tailor the phone to their specific needs. Additionally, it incorporates advanced audio technologies, such as wideband audio for enhanced voice clarity and a built-in speakerphone, allowing users to communicate effectively in busy environments.

The Cisco 7902G, while offering basic features, is a reliable choice for users who need straightforward, cost-effective telephony solutions. It features an intuitive design with three dedicated buttons for line status, a built-in speakerphone, and support for wideband audio. The phone is geared for users who require essential telephony features without the complexity of additional functionalities, making it suitable for front-desk and general office use.

Overall, these models within the Cisco 7900 series exemplify the company's commitment to providing high-quality enterprise communication tools. With a focus on advanced audio technologies, user-friendly interfaces, and adaptability to various business environments, the Cisco 7905G, 7912G, and 7902G cater to the diverse needs of modern organizations. As companies continue to pursue seamless communication, these IP phones remain a valuable asset in their telephony infrastructure, enhancing collaboration and productivity among teams everywhere.