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Cisco Systems 7690, 7940, 7910 - page 150

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Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910

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Contents

Main Cisco IP Phone Administration Guide for Cisco CallManager 3.2 Cisco IP Phones 7960, 7940, and 7910 Page CONTENTS Page Page Page Page Page About This Guide Overview Audience Objectives Organization Related Documentation Obtaining Documentation World Wide Web Documentation CD-ROM Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco.com Technical Assistance Center Cisco TAC Web Site Cisco TAC Escalation Center Document Conventions Page xviii xix Page An Overview of the Cisco IP Phone Understanding the Cisco IP Phone Models 7960 and 7940 Page Page Understanding the Cisco IP Phone 7910 Page What Networking Protocols Are Used? Page What Features are Supported on the Cisco IP Phone? Feature Overview Configuring Telephony Features Using Cisco CallManager Administration Configuring Network Features Using the IP Phone Providing Users with Feature Information Understanding the Requirements for Installing and Configuring the Cisco IP Phone Page Page Preparing to Install the Cisco IP Phone on Your Network Understanding Interactions with Other Cisco IP Telephony Products Understanding How the Cisco IP Phone Interacts with Cisco CallManager Understanding How the Cisco IP Phone Interacts with the Cisco Catalyst Family of Switches Understanding the Phone Startup Process Obtaining Power from the Switch Loading the Stored Phone Image Configuring VLAN Obtaining an IP Address Accessing TFTP Server Requesting the Configuration File Contacting Cisco CallManager Guidelines for Configuring Ports on Cisco IP Phones Connecting to the Network Using the Network Port Using the Access Port Providing Power to the Cisco IP Phone Power Source Design Redundancy Feature Configuring the Handset, Headset, and Speakerphone Connecting a Handset to a Cisco IP Phone Connecting a Headset to a Cisco IP Phone Using a Headset with a Cisco IP Phone Model 7960 or 7940 Using a Headset with a Cisco IP Phone 7910 Disabling the Speakerphone Feature Adding Phones to the Cisco CallManager Database Using Auto-Registration Adding Phones Manually Adding Phones Manually Using DHCP Assigning Static IP Addresses Page Using the Bulk Administration Tool Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module Page Installing the Cisco IP Phone Before You Begin Network Requirements Cisco CallManager Configuration 3-3 Safety Review the following warnings before installing the Cisco IP Phone. The following warning applies when you use an external power supply. Connecting the Cisco IP Phone to the Network Page Page Adjusting Placement of the Cisco IP Phone Adjusting Cisco IP Phone Placement on the Desktop Mounting the Phone to the Wall Page Verifying the Phone Startup Process Configuring Startup Network Settings Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Before You Begin Package List Footstand Kits Additional Equipment Safety Notices Connecting the 7914 Expansion Module Removing the Footstand from the Cisco IP Phone 7960 Connecting the Support Bar to the Cisco IP Phone 7960 Connecting the 7914 Expansion Module to the Support Bar Page Connecting the RS 232 Cable Page Connecting the Power Supply Connecting the Footstand Page Start Up Sequence Configuring Network Settings on the Cisco IP Phone Accessing the Network Configuration Settings Verifying Network Settings Page Page Page Page Page Modifying DHCP Settings Enabling DHCP Disabling DHCP Releasing a DHCP Address Page Configuring IP Settings Assigning an IP Address Assigning Default Router Page Assigning Subnet Mask Cisco IP Phone 7910 Assigning Domain Name Assigning DNS Servers Configuring VLAN Settings Cisco IP Phone 7960/7940 Configuring TFTP Options Assigning a TFTP Sever Cisco IP Phone 7960/7940 Using an Alternate TFTP Server Assigning a Backup TFTP Server Configuring Ports Configuring the SW Port Configuring the PC Port Page Configuring Cisco IP Phones, Users, and Features in Cisco CallManager Configuring Cisco IP Phones in Cisco CallManager Page Page Adding Users to Cisco CallManager Modifying Phone Button Templates Possible Phone Button Template Configurations Updating Button Labels Configuring Corporate Directories Setting Up User Services Providing Information to End Users Page Troubleshooting the Cisco IP Phone Obtaining Status, Model, and Version Information Displaying Statistics for Current Call Viewing Status Messages Page Page Page Page Displaying Network Statistics Page Verifying Model and Serial Number Verifying Firmware Version Resetting the Cisco IP Phone Cisco IP Phone 7960/7940: Erasing Local Configuration Updating Firmware Version Resolving Startup Problems Symptom: Cisco IP Phone Does Not Start Up and LCD Screen Does Not Display Symptom: Cisco IP Phone Not Registering with Cisco CallManager Identifying Error Messages Registering the Phone with Cisco CallManager Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco CallManager Settings Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Symptom: Cisco IP Phone Resetting Verifying Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Resolving Known Issues Page Page Page APPENDIX A Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page Page INDEX A B C D E F H I L R S T U V W