7-9
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Chapter 7 Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
•REr—number of receive errors at the phone.
•Bcast—number of broadcast packets received.
•TCP-timeout—connection closed due to exceeding the allowed retry time.
•TCP-Bad-ACK—connection closed because an unacceptable ACK was
received.
•CM-reset-TCP—Cisco CallManager closed and initiated the closing of
connection.
•CM-closed-TCP—Cisco CallManager closed and initiated the closing of
connection.
•CM-aborted-TCP—Cisco CallManager closed and initiated the closing of
connection.
•CM-NAKed—CiscoCallManager refused the connection attempt.
•KeepaliveTO—phone closed because of a Keepalive Timeout.
•Failback—phone closed due failback to a higher p riority Cisco CallManager.
•Phone-Loading—phone closed to upgrade software. This messa ge appears
only if TFTP fails during software upgrade.
•Phone-Keypad—phone closed due to a **#** reset.
•Phone-Re-IP—phone closed due to a dupli cate IP address condition.
•Reset-Reset—phone closed due to receiving a Reset /Reset from
Cisco CallManager administration.
•Reset-Restart—phone closed due to receiving a Reset/Restart from
Cisco CallManager administration.
•All-CMs-Bad—phone detected a state in which all Cisco CallManager
servers failed their keepalives.
•Phone-Reg-Rej—phone closed due to receiving a registration reject.
•Phone-Initialized—phone has not experienced a connection close since the
hardware reset or since it was powered on.
•Elapsed time—the amount of time that has elapsed since the phone connected
to Cisco CallManager.
•Port 0 Full, 100—network port is in a link up state and has auto-negotiated a
full-duplex 100 Mbps connection.