Symptom

Explanation

 

 

You are disconnected

You will be disconnected from a call that you have joined using Barge if the

from a call that you

call is put on hold, transferred, or turned into a conference call.

joined using Barge

 

 

 

Cisco CallBack fails

The other party might have call forwarding enabled.

 

 

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your video phone for troubleshooting purposes.

If you are asked to...

Then...

 

 

 

 

Access network

Choose

(settings button) > Network Configuration and select the

configuration data

network configuration item that you want to view.

 

 

 

Access status data

Choose

(settings button) > Status and select the status item that you

 

want to view.

 

 

 

 

Access phone model

Choose

(settings button) > Model Information.

information

 

 

 

 

 

Access call and quality

Choose

(settings button) > Status > Call Statistics.

information

 

 

 

 

 

Using the Quality Reporting Tool

Your system administrator may temporarily configure your video phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

Immediately report an audio problem on a current call

Select a general problem from a list of categories and choose reason codes

Cisco Unified IP Video Phone 7985G Phone Guide

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Cisco Systems 7985G warranty Viewing Phone Administration Data, Using the Quality Reporting Tool, If you are asked to Then

7985G specifications

Cisco Systems has been a longstanding leader in networking and communications technology. Among its many innovative products, the Cisco Unified IP Phone 7985G stands out with its sophisticated features and capabilities designed for modern communication needs.

The Cisco 7985G is a high-end executive IP phone that showcases a range of advanced technologies catering to business environments. One of its defining features is the large, high-resolution 7-inch color touchscreen display. This interface not only enables easier navigation and access to various phone functionalities but also enhances the user's overall experience with intuitive controls and vibrant visuals.

Equipped with wideband audio technology, the Cisco 7985G delivers superior voice clarity, making conversations more natural and productive. The phone supports both SIP and SCCP protocols, ensuring compatibility with various Cisco Unified Communications systems. This versatility makes it an ideal choice for organizations looking to optimize their communication infrastructure.

Another prominent feature of the 7985G is its support for video conferencing capabilities. By integrating video with voice, the device caters to the growing need for remote collaboration. This functionality can significantly enhance meetings, providing a more engaging experience for participants, whether in the office or working remotely.

Moreover, the phone includes multiple programmable soft keys, giving users the flexibility to customize their experience and access frequently used functions effortlessly. The built-in Ethernet port supports Power over Ethernet (PoE), allowing users to power the phone through a single cable, thereby reducing cable clutter and simplifying installation.

The Cisco 7985G also emphasizes security and user management. With features like Identity-Based Networking and secure access to calls and data, organizations can maintain confidentiality and protect sensitive information. Admins can conveniently manage configurations and updates, ensuring that the devices remain up-to-date and secure.

In summary, the Cisco Unified IP Phone 7985G is a robust communication device that blends advanced features with user-centric design. Its large touchscreen, wideband audio capabilities, video conferencing support, and customizable user experience make it a valuable tool for professionals seeking effective and efficient communication solutions. As businesses continue to evolve, devices like the 7985G will play an essential role in driving collaboration and productivity.