Cisco Systems 7985G warranty Storing and Retrieving Parked Calls, Tracing Suspicious Calls

Storing and Retrieving Parked Calls

You can “park” a call when you want to store the call, so you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, at a coworker’s desk or in a conference room). Call Park designates a special feature that your system administrator may configure for you.

If you want to...	Then...
Store an active call by using	During a call, press Park (you may need to press the more softkey first).
Call Park	This prompts your phone to store the call. Make a note of the call park
	number that displays on your screen and hang up.
Retrieve a parked call	From any Cisco Unified IP Video Phone in your network, enter the call
	park number to connect to the call.

Note You have limited time to retrieve the parked call before it reverts to ringing at its original destination. Your system administrator can explain this time limit.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Identify a suspicious call	Press MCID. You will receive a special tone and see the
	message, “MCID successful” on your phone. The call remains
	active until you end the call.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to preempt other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

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