Troubleshooting Your Video Phone
This section provides troubleshooting information for your Cisco Unified IP Video Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator.
Symptom | Explanation |
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You cannot hear a dial | One or more of the following factors might apply: |
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tone or complete a call | • You must log into the Extension Mobility service. |
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| • You must enter a client matter code or forced authorization code after | ||
| dialing a number. |
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| • Your phone has | ||
| some features during certain hours of the day. |
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The Settings button is | Your system administrator might have disabled | (settings button) | |
unresponsive | on your phone. |
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The phone screen | The screen has gone into sleep mode to save power after a period of | ||
appears blank | inactivity. Wake the screen by lifting the handset, or by pressing any button, | ||
| such as | (volume button) . |
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The softkey that you | One or more of the following factors might apply: |
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want to use does not | • You must press more to reveal additional softkeys. |
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appear |
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•You must change the line state (for example, go
•Your phone is not configured to support the feature associated with that softkey.
Join fails | Join requires multiple selected calls. Be sure that you have selected at least |
| one call in addition to the active call, which is selected automatically. Join |
| also requires the selected calls to be on the same line. If necessary, transfer |
| calls to one line before joining them. |
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Barge fails and results | You cannot barge an encrypted call if the phone you are using is not |
in a fast busy tone | configured for encryption. When your barge attempt fails for this reason, |
| your phone plays a fast busy tone. |
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