Troubleshooting Your Video Phone

This section provides troubleshooting information for your Cisco Unified IP Video Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your video phone. For more information, see your system administrator.

Symptom

Explanation

 

 

You cannot hear a dial

One or more of the following factors might apply:

 

tone or complete a call

You must log into the Extension Mobility service.

 

 

 

 

You must enter a client matter code or forced authorization code after

 

dialing a number.

 

 

Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

 

The Settings button is

Your system administrator might have disabled

(settings button)

unresponsive

on your phone.

 

 

 

 

The phone screen

The screen has gone into sleep mode to save power after a period of

appears blank

inactivity. Wake the screen by lifting the handset, or by pressing any button,

 

such as

(volume button) .

 

 

 

 

The softkey that you

One or more of the following factors might apply:

 

want to use does not

You must press more to reveal additional softkeys.

 

appear

 

 

 

 

You must change the line state (for example, go off-hook or have a connected call).

Your phone is not configured to support the feature associated with that softkey.

Join fails

Join requires multiple selected calls. Be sure that you have selected at least

 

one call in addition to the active call, which is selected automatically. Join

 

also requires the selected calls to be on the same line. If necessary, transfer

 

calls to one line before joining them.

 

 

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

your phone plays a fast busy tone.

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Cisco Systems 7985G warranty Troubleshooting Your Video Phone, General Troubleshooting, Symptom Explanation

7985G specifications

Cisco Systems has been a longstanding leader in networking and communications technology. Among its many innovative products, the Cisco Unified IP Phone 7985G stands out with its sophisticated features and capabilities designed for modern communication needs.

The Cisco 7985G is a high-end executive IP phone that showcases a range of advanced technologies catering to business environments. One of its defining features is the large, high-resolution 7-inch color touchscreen display. This interface not only enables easier navigation and access to various phone functionalities but also enhances the user's overall experience with intuitive controls and vibrant visuals.

Equipped with wideband audio technology, the Cisco 7985G delivers superior voice clarity, making conversations more natural and productive. The phone supports both SIP and SCCP protocols, ensuring compatibility with various Cisco Unified Communications systems. This versatility makes it an ideal choice for organizations looking to optimize their communication infrastructure.

Another prominent feature of the 7985G is its support for video conferencing capabilities. By integrating video with voice, the device caters to the growing need for remote collaboration. This functionality can significantly enhance meetings, providing a more engaging experience for participants, whether in the office or working remotely.

Moreover, the phone includes multiple programmable soft keys, giving users the flexibility to customize their experience and access frequently used functions effortlessly. The built-in Ethernet port supports Power over Ethernet (PoE), allowing users to power the phone through a single cable, thereby reducing cable clutter and simplifying installation.

The Cisco 7985G also emphasizes security and user management. With features like Identity-Based Networking and secure access to calls and data, organizations can maintain confidentiality and protect sensitive information. Admins can conveniently manage configurations and updates, ensuring that the devices remain up-to-date and secure.

In summary, the Cisco Unified IP Phone 7985G is a robust communication device that blends advanced features with user-centric design. Its large touchscreen, wideband audio capabilities, video conferencing support, and customizable user experience make it a valuable tool for professionals seeking effective and efficient communication solutions. As businesses continue to evolve, devices like the 7985G will play an essential role in driving collaboration and productivity.