Cisco Systems CP7962G Understanding Lines and Calls

10 OL-19613-01

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call

you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone

7942G supports one to two lines, depending on configuration. To see how many lines you have, look

at the right side of your phone screen. You have as many lines as you have directory numbers and

phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per

line, but your system administrator can adjust this number according to your needs. Only one call can

be active at any time; other calls are automatically placed on hold.

7Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring

sounds.

Changing Phone Settings,

page 52

8Services button Opens/closes the Services menu. Using the User Options Web

Pages, page 61

9Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the

ringer volume (on-hook).

Using a Handset, Headset,

and Speakerphone, page 49

10 Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 49

11 Mute button Toggles the microphone on or off. When

the microphone is muted, the button is lit.

Using Mute, page 23

12 Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Using a Handset, Headset,

and Speakerphone, page 49

13 Navigation button Allows you to scroll through menus and

highlight items. When the phone is

on-hook, displays phone numbers from

your Placed Calls log.

Using Call Logs, page 54

14 Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling, page 16

15 Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Understanding Phone Screen

Features, page 12

16 Handset light strip Indicates an incoming call or new voice

message.

Accessing Voice Messages,

page 60

Item Description For more information, see...

Contents

Main Page Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Cisco Product Security Overview Accessibility Features Connecting Your Phone Page Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SCCP Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Page Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Page Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID. Page Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web You can now press the line button to access PAB codes. Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Index A B C D E F G H I K L M N O P Q R S T U V W