Manuals / Brands / Communications / IP Phone / Cisco Systems / Communications / IP Phone

Cisco Systems CP7962G Using Barge to Add Yourself to a Shared-Line Call

1 94

Download 94 pages, 2.85 Mb

Advanced Call Handling

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared

line. This information might include caller ID and call duration. (See the Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves

to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 39.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the

Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from

Viewing or Barging a Shared-Line Call, page 41.

Note The maximum number of calls that a shared line supports can vary by phone.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must

be non-private calls. See Understanding Shared Lines, page 38.)

Understanding Barge Features

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a non-private call on a shared

line using either cBarge or Barge:

• cBarge converts the call into a standard conference, allowing you to add new participants. (See

Making Conference Calls, page 29 for information about standard conferences.)

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow

you to add new participants.

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone (cBarge or Barge)

operates as a single-button or multi-touch feature.

• Single button barge allows you to press a line button to barge a call (if only one call is on the line).

• Multi-touch barge allows you to view call information before barging.

Contents

Main Page Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Cisco Product Security Overview Accessibility Features Connecting Your Phone Page Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SCCP Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Page Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Page Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID. Page Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web You can now press the line button to access PAB codes. Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Index A B C D E F G H I K L M N O P Q R S T U V W