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Cisco Systems CP7962G Viewing Phone Administration Data, Using the Quality Reporting Tool

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Troubleshooting Your Phone

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for

troubleshooting purposes.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool

(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to

submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

If you are asked to... Then...

Access network

configuration data

Choose > Network Configuration and select the network

configuration item that you want to view.

Access status data Choose > Status and select the status item that you want to view.

Access phone model

information

Choose > Model Information.

Access phone call and

voice quality information

Choose > Status > Call Statistics.

Contents

Main Page Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Cisco Product Security Overview Accessibility Features Connecting Your Phone Page Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SCCP Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Page Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Page Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID. Page Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web You can now press the line button to access PAB codes. Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Index A B C D E F G H I K L M N O P Q R S T U V W