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Cisco Systems CP7962G Sending a Call to a Voice Message System, Forwarding Calls to Another Number

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Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system.

Depending on the type of call and your phone configuration, you can also use iDivert to send the call

to another party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either

to your own voice message system or to the original called party’s voice message system. Your

system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice message

system.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert

again to re-display the menu. You can also ask your system administrator to configure a longer timeout

value.

Forwarding Calls to Another Number

You can use the call forwarding features to redirect incoming calls from your phone to another

number.

Your system administrator might allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your User Options web pages; conditional

call forwarding features are accessible only from your User Options web pages. Your system

administrator determines which call forwarding features are available to you.

If you want to... Then...

Send an active, ringing, or on-hold call

to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice

message system of the original called party. Choose an

option to redirect the call.

Contents

Main Page Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Cisco Product Security Overview Accessibility Features Connecting Your Phone Page Audio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. SCCP Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Page Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Page Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID. Page Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web You can now press the line button to access PAB codes. Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Index A B C D E F G H I K L M N O P Q R S T U V W