"check out" the technician.

 

 

 

It is useful to request a print out of the BBSM

Note:

room charge for future use. The property staff can

 

then delete the charges to the guest folio created

 

by the test.

 

 

End Users Redirected to RadiusClearFail.asp

Symptoms

The client gets redirected to the radiusclearfail.asp

 

screen over and over again.

 

 

Cause

Remote Authentication Dial−In User Service

(RADIUS) is not correctly configured on the

 

 

BBSM server.

 

 

 

 

1.

Verify that you can ping the RADIUS

 

 

server(s) IP address from the BBSM

 

 

server.

 

2.

Verify that the RADIUS server is

 

 

configured with the same shared secret or

 

 

password as the WEBConfig RADIUS

 

 

server page.

 

3.

Verify that the port setting on the BBSM

Resolution

 

WEBConfig > RADIUS server page is

 

 

set to the same port the RADIUS server

 

 

uses. The default RADIUS port is1645.

 

4.

Verify that the RADIUS server is

 

 

configured to accept RADIUS requests

 

 

from this site.

 

5.

Verify that the user account is set up and is

 

 

active on the RADIUS server.

 

6.

Verify that the BBSM server uses the

 

 

correct page set for the MDU/RADIUS

 

 

configuration.

 

 

 

Regroom Problems

Symptoms

Immediately after a site regroom, the BBSM

 

network no longer functions correctly.

 

 

 

A regroom occurs when all IP addresses are

 

changed on a site. It is possible for this to occur

Cause

because the ISP has changed or more IP addresses

 

are needed. Therefore the ISP sent a new IP

 

scheme. If a regroom is performed incorrectly or

 

incompletely, problems occur.

 

 

Resolution

Verify the WEBConfig information and change

 

this information if necessary:

 

 

Cisco − Level Two Technical Support for BBSM

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Cisco Systems Document ID: 15942 manual End Users Redirected to RadiusClearFail.asp, Regroom Problems