Note: If the property does not

 

have an IT staff, or is unable or

 

unwilling to assist, a technician

 

must be sent to the property in

 

order to perform these tests.

 

4. If the problem with a switch or switches

 

cannot be resolved, replace the switch(es).

 

 

 

Switch−to−switch and router−to−computer

Note 1:

connections require a crossover cable.

 

Switch−to−computer connections require a

 

straight−through cable.

 

 

Caution:

If you replace switches or move cables, return the

same cables to the exact same port. If you do not,

 

 

the port map is invalidated.

 

 

 

The resolution to this problem could require a

 

technician on site to perform troubleshooting.

Note 2:

Check the network diagram in order to determine

which, if any, switches are downstream of the

 

 

suspected switch.

 

It is possible that the network diagram does not

 

reflect recent changes.

 

 

This diagram represents Straight−Through Cable Wiring:

This diagram represents Crossover Cable Wiring:

Cisco − Level Two Technical Support for BBSM

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Cisco Systems Document ID: 15942 manual Have an IT staff, or is unable or