|
| network IP addresses. |
| 11. | Click OK in order to accept the new |
|
| ranges. |
| 12. | Click Apply. |
| 13. | Click OK in order to close the LAT table. |
| 14. | Close the IIS Manager. |
|
| |
Note: | If you are prompted to save console settings, select | |
| No. |
|
|
|
|
PMS Does Not Post Charges
Symptoms | Billing is not posted to the Property Management | ||
| Systme (PMS). | ||
|
| ||
Cause 1 | The Athdmn service is not started. This service | ||
| must be set to start automatically. | ||
|
|
| |
| 1. | In order to start the Athdmn service, click | |
Resolution |
| Start > Settings > Control Panel > | |
1 |
| Administrative Tools. | |
| 2. | Double−click on Services. | |
| 3. | Highlight athdmn. | |
| 4. | Right−click and select Start. | |
| 5. | Ideally, charges now start to post. | |
|
|
| |
Cause 2 | BBSM is not set up for PMS billing. | ||
| |||
Resolution | 1. Go to WEBConfig > Sites page and place | ||
2 |
| a check in the PMS Billing check box. | |
| 2. | Choose the PMS protocol the hotel uses | |
|
| from the drop−down box. | |
| 3. | Click Update. | |
|
|
| |
Cause 3 | The PMS is not connected to the BBSM server. | ||
| |||
| 1. | Verify that the BBSM server is connected | |
Resolution |
| to the PMS. | |
2. | Verify that the correct communications | ||
3 | |||
| (COM) port settings and PMS protocol are | ||
|
| ||
|
| used. | |
| 3. | Open WEBConfig > WEBPMSTest and | |
|
| send a test charge to the PMS in order to | |
|
| verify the connectivity. | |
|
| ||
| Some PMSs require that a room is "checked in" | ||
Cause 4 | before the PMS accepts a charge for the folio. This | ||
| is most likely to occur during the final stages of an | ||
| installation. | ||
|
| ||
Resolution | Have someone at the front desk temporarily check | ||
4 | the technician into the room. Once the PMS test is | ||
| successfully completed, the front desk can then | ||
|
|
| |
Cisco − Level Two Technical Support for BBSM
