Netgear | Linksys WPC11 |
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US Robotics | ORiNOCO or Lucent or |
| Wavelan |
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Xircom |
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Troubleshooting
This section lists the most common error messages and support steps to help resolve each. Error messages are arranged alphabetically by topic.
For more details on BBSM and WEBConfig, consult the Cisco Building Broadband Service Manager Software Configuration Guide (78−12742−01). For the most up−to−date information and caveats on BBSM, consult the Cisco Building Broadband Service Manager 5.x Release Notes (OL−1044−01) available at www.cisco.com under Aggregation Solutions in the Documentation area.
BBSM Users are Unable to Send or Receive E−Mail
Symptoms | Users cannot send or receive e−mail with their | |
normal ISP account while connected to the BBSM | ||
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| service. Users can either receive e−mail or not. | |
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| The user's ISP does not accept e−mail from | |
| unrecognized sources or IP addresses. This does | |
| not allow the the user's e−mail server to be used as | |
| a SPAM gateway. Normally, the user's computer | |
| receives its IP address from the ISP itself, so this | |
Cause 1 | address is recognized as a valid source address. | |
When the user logs on to the BBSM network, the | ||
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| user's computer receives its IP address from the | |
| BBSM server. Therefore, the ISP sees this address | |
| as foreign. When the user tries to send an e−mail | |
| to this server, the server ignores the e−mail since | |
| the server does not recognize the source IP address | |
| as an address on its own network. | |
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Resolution | If the BBSM network provider has set up an | |
1 | Simple Mail Transfer Protocol (SMTP) server in | |
| order to resolve this problem, the IP address of that | |
| server can be configured within BBSM. BBSM | |
| then intercepts all SMTP packets and forwards the | |
| packets to the IP address. This solution precludes | |
| the need for users to reconfigure their e−mail | |
| program. Set the SMTP forwarding address as | |
| such: | |
| 1. From the desktop, navigate to BBSM | |
| Dashboard > WEBconfig > Server. You | |
| can also access this from: http://<BBSM | |
| IP:9488>/WEBconfig/server.asp | |
| 2. Enter the IP address of the SMTP server | |
| in the SMTP Forwarding IP Address | |
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Cisco − Level Two Technical Support for BBSM
