Cisco Systems OL-10189-01 manual How to Set up a Conference Call, Direct Transfer, Related Topics

Chapter 3 How to Use the Assistant Console to Handle Calls

How to Set up a Conference Call

•In the Speed Dials or Directory panel, right-click on the listing to which you want to transfer the call, then choose Consult Transfer from the pop-up menu.

•Use the associated keyboard shortcut.

If the Enter Number pop-up window appears, enter the transfer recipient’s phone number and click OK.

After you have spoken to the recipient, click the Consult Transfer button again to complete the transfer.

Note You cannot complete a consult transfer while the phone is ringing or by using the drag-and-drop method. You must speak to the recipient to complete a consult transfer.

Direct Transfer

To perform a Direct transfer for a pair of calls, highlight the two calls and choose one of the following options:

•Click the Direct Transfer call control button.

•Right-click on the call and choose Direct Transfer from the pop-up menu.

•Choose Call > Direct Transfer from the menu bar.

Related Topics

•Getting Started with the Assistant Console, page 2-3

•How to Use Keyboard Shortcuts, page 2-20

•How to Use the Assistant Console to Handle Calls, page 3-1

How to Set up a Conference Call

There are two ways to set up a conference call:

•Conference—You initiate a call to add participants in a conference.

•Join— You connect active calls and calls on hold into a single conference call.

To add conference participants to an active and selected call, choose one of the following options:

	Cisco Unified CallManager Assistant User Guide
3-6	OL-10189-01