Cisco Systems OL-10189-01 manual How to Transfer a Call, Consult Transfer

Chapter 3 How to Use the Assistant Console to Handle Calls

How to Transfer a Call

How to Transfer a Call

There are three ways to transfer calls:

•Transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call).

•Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.

•Direct transfer—Directly connects two calls (active calls and calls on hold).

Note You must answer a call before you can transfer it. After you transfer a call,

you cannot retrieve it (unless the call is transferred back to you).

Transfer

To perform a transfer for a selected call, choose one of the following options:

•Click the Transfer call control button.

•Right-click on the call and choose Transfer from the pop-up menu.

•Choose Call > Transfer from the menu bar.

•Drag the call to a listing in the Speed Dials panel.

•Drag the call to a listing in the Directory panel.

•Use the associated keyboard shortcut.

Unless you drag the call to a listing in the Speed Dials or Directory panel, the Enter Number pop-up window appears. Enter the transfer recipient’s phone number and click OK.

Consult Transfer

To perform a consult transfer for a selected call, choose one of the following options:

•Click the Consult Transfer call control button.

•Right-click on the call and choose Consult Transfer from the pop-up menu.

•Choose Call > Consult Transfer from the menu bar.

	Cisco Unified CallManager Assistant User Guide
OL-10189-01		3-5