Cisco Systems OL-7870-02 Obtaining Technical Assistance

Cisco Regulatory Compliance and Safety Information for the CiscoMWR 1941-DC-A Mobile Wireless Edge Router

OL-7870-02

Obtaining Technical Assistance

Ciscois committed to delivering secure products. We test our products internally before we release them,

and we strive to correct all vulnerabilities quickly. If you think that you might have identified a

vulnerability in a Cisco product, contact PSIRT:

•Emergencies—security-alert@cisco.com

•Nonemergencies—psirt@cisco.com

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive

informationthat you send to Cisco. PSIRT can work from encrypted information that is compatible with

PGP versions 2.x through 8.x.

Neveruse a revoked or an expired encryption key. The correct public keyto use in your correspondence

with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco

Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical

SupportWebsite on Cisco.com features extensive online support resources. In addition, Cisco Technical

Assistance Center (TAC)engineers provide telephone support. If you do not hold a valid Cisco service

contract, contact your reseller.

The Cisco Technical Support Website provides online documents and tools for troubleshooting and

resolvingtechnical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Accessto all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.

If you havea valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support

Websiteby clicking the Tools & Resources link under Documentation & Tools.Choose Cisco Product

Identification Tool from the Alphabetical Index drop-down list, or click theCisco Product

IdentificationTool link under Alerts & RMAs. The CPI tool offers three search options: by product ID