TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Release Notes for Cisco SN 5428-2 Storage Router, Release 3.5.1

 

OL-5241-02

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Cisco Systems SN 5428-2 manual Obtaining Additional Publications and Information, TAC Case Priority Definitions
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SN 5428-2 specifications

Cisco Systems SN 5428-2 is a highly versatile and advanced network storage solution designed to meet the demands of data center environments. This robust storage appliance integrates cutting-edge technologies to provide high performance, reliability, and scalability, making it an ideal choice for organizations looking to enhance their data management capabilities.

One of the main features of the SN 5428-2 is its high-density architecture, which allows for efficient utilization of space while providing ample storage capacity. The system supports multiple drive configurations, including HDDs and SSDs, enabling users to tailor their storage solutions based on performance needs and budget constraints. With a significant amount of raw capacity available, organizations can effortlessly handle large volumes of data and support intensive workloads.

The SN 5428-2 boasts advanced data protection technologies, ensuring that critical information is safeguarded against loss or corruption. Features like RAID support provide redundancy and fault tolerance, while snapshot and cloning capabilities offer quick recovery options in case of data breaches or system failures. Additionally, built-in encryption features help protect sensitive data both at rest and in transit.

The appliance incorporates state-of-the-art networking capabilities as well. With support for various network protocols, including iSCSI and Fibre Channel, the SN 5428-2 can seamlessly integrate into existing infrastructures. This adaptability allows for easy connection with different servers and storage systems, facilitating a more cohesive and efficient operational environment.

Furthermore, the SN 5428-2 is designed with scalability in mind. Organizations can start with a basic configuration and expand as their storage needs grow by adding additional drives or connecting more appliances. This flexibility ensures that businesses can continue to meet their evolving data demands without the need for complete system overhauls.

Management and monitoring of the SN 5428-2 are simplified through a user-friendly interface that provides real-time insights into system performance, capacity utilization, and health status. Administrators can easily configure and manage storage resources, making operational tasks more efficient.

In summary, Cisco Systems SN 5428-2 stands out in the realm of storage solutions by combining high density, robust data protection, advanced networking capabilities, and remarkable scalability. Its thoughtful design and features make it an essential tool for organizations looking to enhance their data storage infrastructure and improve overall performance. With its reliable and efficient performance, the SN 5428-2 is well-suited for a wide array of data center applications.
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